Entry Level - Tech Specialist

Fresh Graduates are encouraged to apply!

Join our growing team and help businesses succeed by providing outstanding support for our eCommerce platform.

As an Entry-Level Technical Specialist, you'll work directly with customers to troubleshoot technical issues, answer questions, and guide them toward the best solutions. Every business is different, so you'll take the time to understand each customer's needs and provide personalized support that helps them get the most out of our platform.

If you enjoy solving problems, learning new technologies, and making a positive impact on customers' success, we'd love to meet you!

What We're Looking For:
- Bachelor’s degree in IT or Computer Science
- A strong communicator with excellent written and spoken English
- Familiar with the basics of HTML, CSS, and JavaScript
- Friendly, professional, and passionate about helping customers
- Detail-oriented with strong problem-solving and analytical skills
- Organized and able to manage multiple tasks effectively
- Adaptable, collaborative, and excited to grow in a fast-paced startup environment
- Able to tailor communication based on each customer's needs

It Would Be Great If You Also Have:
- Previous experience in customer support (especially in SaaS, eCommerce, or technology)
- Experience using Shopify
- Familiarity with HubSpot or other CRM/customer support platforms
- Knowledge of Conversion Rate Optimization (CRO) concepts

What You'll Be Doing
- Provide timely, friendly, and effective support across multiple customer channels
- Troubleshoot and resolve technical and product-related concerns
- Create, track, and escalate Jira tickets when needed
- Deliver personalized support based on each customer's unique goals and challenges
- Share CRO recommendations and best practices with guidance from our team
- Collaborate with internal teams to ensure customer issues are resolved quickly
- Help create a positive customer experience by delivering accurate, solution-focused support every day

Working Hours:
- Fully Remote, Full-Time Position
- Monday to Friday

Application Instructions:
- Please send an accessible copy or link to your CV.
- Applications with inaccessible resumes or restricted links will not be reviewed.