eCommerce Support (ECOMMERCE SPECIALIST)

JOB REQUIREMENTS


* Bachelor’s degree in Marketing, English, Communications or other related fields
* Preferably at least 3 years experience managing Amazon e-commerce stores and other e-commerce platforms like Tiktok Shop and Walmart
* Understands the basic processes of the aspects of Customer Service and eCommerce store management. This includes managing customer queries and requests, fulfilling orders, processing returns and claims, overlooking overall performance of store’s health and performance.
* Good communication skills includes understanding instructions, acquiring new skills, making requests, asking questions and relaying information with ease.
* Good English Skills: Be able to read,understand, write and communicate in English well.
* Excellent knowledge/understanding of eCommerce process and policies and in dealing with Seller Performance matters
* Experience in managing e-Commerce store’s claims, performance rating and other relevant tasks.
* Good knowledge of using MS Office, Netsuite, Clickup, Lark, Amazon, Tiktok Shop etc.
* Proficient in managing multiple projects and tasks and can meet deadlines.
* A good team player: Should be able to support the team and department, and proactively communicate with colleagues, especially when working on projects or tasks.


RESPONSIBILITIES


* Responsible for overseeing the overall performance and health of the eCommerce store, including ratings.
* Accountable for monitoring customers' order status, fulfilling orders, and identifying abnormalities in processing returns and replacement orders.
* Coordinates and reports promptly with the relevant department or colleagues when handling projects or tasks
* Responsible for creating and submitting support tickets, as well as processing claim requests to Seller Support for eCommerce stores (Amazon, TikTok, Walmart, Temu, etc.)
* Responsible for maintaining the health and safety of various indicators of product Listing performance and handling abnormal product situations;
* Provide assistance on checking grammar/proofreading and context of the selling points of products, product image, A+ etc.
* Contact customers via chat/ email or using store’s messaging platform for updates or verification of order/replacement requests/ feedback follow ups etc