eCommerce Operations Manager (Virtual Assistant)

We are a fast-moving ecommerce brand looking for an experienced, self-driven Operations Manager.

This is not a training role, and it is NOT for beginners.

We need someone who already knows what they are doing, can hit the ground running, and thrives under pressure.

You will be given clear goals and the autonomy to execute.

But we move fast and we expect you to move fast with us.

If you need constant hand-holding or step-by-step instructions for every task, this role is not for you.

If you are experienced, proactive, pressure-tested, and take pride in owning your work, we want to hear from you.

///////////// Your responsibilities will include ///////////////

* Shopify Order Management — Processing orders, tracking shipments, handling cancellations, refunds, and keeping the dashboard clean and organized at all times.

* Supliful Coordination — Proactively communicating with our supplier to resolve fulfillment issues before they ever reach the customer.

* Customer Service — Managing all customer inquiries professionally and promptly via Gorgias. Fast responses, happy customers, and minimal refunds is the standard.

* Stripe — Recovering failed transactions by reaching out to customers directly, and managing disputes and chargebacks to protect the business.

* Facebook Ads Manager — Uploading ad creatives and launching campaigns as directed. You do not need to be a media buyer — but you must be confident navigating Ads Manager and executing a brief without follow-up questions.

* Daily Reporting — Sending a concise daily summary covering orders processed, CS tickets resolved, issues flagged, and anything requiring a decision from the owner.

//////////////////////// Requirements //////////////////////////////

* Excellent written English — non-negotiable. You are representing our brand directly to customers.

* Proven, hands-on Shopify experience — order management, not store building.

* Experience with Stripe — including failed payment recovery and dispute management.

* Familiar with Facebook Ads Manager — uploading and launching ads confidently.

* Able to work independently, manage your own priorities, and make smart decisions without being micromanaged.

* Able to perform under pressure and move quickly when problems arise.

* Available 9am–5pm EST (New York time). This is a night shift in the Philippines
(Please only apply if you are comfortable and experienced working US hours).

* Reliable high-speed internet with a backup connection (mobile data or pocket WiFi) for outages.
-------> This is REQUIRED, not optional.

/////////////// Bonus — not required but will make you stand out ////////////////////

* Familiarity with SamCart checkout platform
* Previous experience with Supliful or other print-on-demand suppliers
* Experience with customer service platforms
* Experience with Klayvio

////////////////// How to Apply ///////////////////////////////

1. Send an email to ---------- with the subject line exactly as written:

eCommerce Operations Manager (Virtual Assistant)

Your application must include all of the following or it will not be considered:

2. Record a Loom video (2–3 minutes) — Introduce yourself, walk us through your experience with Shopify, Stripe, and customer service, and tell us about a specific problem you identified and solved independently in a previous role.

3. Attach an updated CV/Resume to your email...

And include a short paragraph in your email to us, answering this question:

"A customer emails saying their order never arrived, but Supliful shows it was delivered. What do you do?"

4. Record a loom showing the speed of your internet connection on (https://www.speedtest.net)
---> Please don't try to fake this... it will only cause problems for all of us in the future.

And please confirm if you have mobile data or pocket WiFi for outages
-----> This is REQUIRED, not optional.

Incomplete applications will not be reviewed.

And again, this role is NOT for beginners.