eCommerce Assistant (Operations, CS)

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About Us

We’re a fast-growing global ecommerce brand specializing in high-quality pet lifestyle products. We’re looking for a detail-oriented and data-driven Operations Assistant to keep our supply chain running smoothly while owning inventory forecasting and operational excellence.

Key Responsibilities

1. Inventory Forecasting & Planning (Primary Focus)

- Develop and manage rolling demand forecasts across SKUs and bundles using sales history, seasonality, and marketing inputs
- Provide clear reorder recommendations (quantities, timing, buffers)
- Track weeks of cover, sell-through, inventory aging, and slow-moving SKUs
- Support launch buy-depth, MOQ planning, and SKU lifecycle decisions

2. Operations & Fulfillment

- Coordinate daily operations between suppliers and 3PLs (China + US)
- Manage inbound shipments, barcodes, warehouse communication, and ASN documentation
- Maintain clean SKU, bundle, and inventory structure in Shopify
- Troubleshoot and resolve fulfillment errors, stock discrepancies, and delays

3. Customer Support

- Manage customer inquiries via Gorgias and social channels
- Solve issues related to shipping, tracking, sizing, and product info
- Identify recurring issues to guide product improvements and operational fixes

4. Systems & Process Improvement

- Maintain SOPs and operational documentation in Notion
- Optimize workflows using Shopify, Gorgias, Google Sheets, Zapier, etc.
- Monitor and report key operational and CX metrics

Requirements

- 3–5+ years experience in inventory management and forecasting
- 3+ years experience in ecommerce operations for a global DTC or marketplace brand
- Hands-on experience with Shopify (SKU management, bundles, order flows)
- Highly proficient with Excel / Google Sheets (VLOOKUP / INDEX MATCH, pivot tables)
- Strong analytical mindset with excellent organization and follow-through
- Able to work independently, communicate clearly, and manage several priorities

Nice to Have

- Experience with 3PLs
- Familiarity with demand planning tools and/or basic BI dashboards
- Knowledge of Gorgias, TikTok Shop

Who You Are?

- Analytical with strong ownership of numbers and outcomes
- Proactive problem-solver who gets ahead of operational risks
- Obsessed with accuracy, structure, and continuous improvement
- Excited to grow with an ambitious brand long-term

Not a Fit If?

- You only want to handle customer support
- You’re uncomfortable with forecasting or number-driven decision-making
- You prefer very short-term or one-off task engagements

Apply here: ----------