E-commerce Virtual Assistant (Full-Time, Remote)

About the role

We're a small remote team running a DTC e-commerce store selling to English-speaking markets. No layers of management, no meetings for the sake of meetings — decisions get made the same day. We're looking for one person to take real ownership of the day-to-day: customer service, ads support, content, and the small store fixes that pile up.

If you like moving fast and figuring things out yourself, you'll fit in. If you need someone checking in on you every hour, you won't.

What you'll do:

Customer service (daily)

Answer customer emails and DMs — order status, shipping questions, product/ingredient questions, refunds and returns
Handle escalations calmly and keep response times under 24 hours
Spot recurring questions and turn them into templates and FAQ updates

Social media management (Meta Business Suite)

Schedule and publish posts across Facebook and Instagram
Manage the inbox and comments — reply, hide, flag what needs attention
Keep profiles, bios and pinned content up to date
Pull basic performance data (reach, engagement, follower growth) into a simple weekly overview


Content creation with AI
Produce simple social content for Instagram, TikTok and Facebook using AI tools (image gen, video gen, editing tools)
Write short captions and hooks in clean, natural English
Repurpose existing winning content into new variations


Store & light tech
Small Shopify theme adjustments: swap images, edit text, fix a broken section, adjust a bundle or landing page
Add and update products, variants, collections, pricing
Basic troubleshooting before it reaches the founder


Admin & ops
Order tracking, fulfilment follow-ups, supplier and 3PL communication
Keep spreadsheets and trackers up to date
Follow and improve our SOPs — document what you do so the next person can do it too


What you must have
Proven e-commerce experience — you've worked inside a real store before (Shopify preferred)
Meta Business Suite experience — you can schedule posts, work the inbox and pull basic stats without a tutorial
Hands-on with AI tools for content creation — experience with Claude strongly preferred, plus image and video generators
Comfortable making small theme edits — you're not scared of a bit of HTML/Liquid or a page builder
Excellent written and spoken English — customers will read your emails, so it has to be clean
Reliable internet, own computer, and overlap with European working hours
Organised, proactive, and able to work without being chased


Nice to have
Klaviyo, Loox, or similar tools
Basic design skills (Canva, Figma)
Experience with subscription apps


What we offer
Long-term, stable full-time role — we're building a team, not hiring for a project
Starting rate: $3/hour. This is a starting point, not a ceiling — prove yourself and you get a raise quickly, not after a year of waiting
Performance review after 90 days, with further raises tied to results
Real responsibility and room to grow into a lead role


How to apply

Send your application with:
A short intro Video a new on not your standart won, where you start with the words: Greenlight
Your e-commerce experience: which stores, which niche, what you actually did
Which AI tools you use for content, and one example of something you made — tell us specifically how you use Claude if you do
A screenshot or short Loom showing you've worked in Meta Business Suite (scheduling, inbox, insights)
Confirmation that you're okay with the starting rate and available full-time


Put "GREENLIGHT" as the first word of your application so we know you read this properly. Applications without it get skipped.