E-Commerce Administrator (Amazon-Focused VA)

About the Role

We are hiring an experienced Amazon E-Commerce Administrator / Virtual Assistant to manage core Seller Central operations alongside broader multi-channel e-commerce support.

This role is critical to ensuring:

- Amazon listings are accurate and optimised
- Orders and operations run smoothly
- Customers are supported effectively
- Marketplace performance standards are consistently met

You must have hands-on, practical experience inside Amazon Seller Central, especially with flat files, listing troubleshooting, and suppressed listings.

This is a detail-driven, execution-focused role requiring independence, precision, and strong operational discipline.

Key Responsibilities

Amazon Listings & Catalogue Management

- Build, edit, and upload flat files for all products (including parent-child variations)
- Resolve listing issues not fixable via the standard Seller Central interface
- Troubleshoot and fix suppressed, broken, or inactive listings using flat files
- Create new Amazon listings from scratch with full compliance
- Manage image uploads, image ZIP files, and video content
- Maintain structured organisation of all listing and content files

Multi-Channel E-Commerce Operations

- Manage and maintain product listings across Amazon, Shopify, eBay, TikTok, and Temu
- Ensure pricing, promotions, stock levels, and product data are accurate across all platforms
- Assist with new product setup and marketplace updates

Promotions, Coupons & Deals

- Implement coupons, vouchers, and promotions exactly as provided
- Ensure all deals are set up correctly and go live without errors
- Double-check promotions for accuracy and marketplace compliance

Order Management & Customer Support

- Monitor and resolve order issues (cancellations, refunds, fulfilment discrepancies)
- Handle customer service queries with timely and professional responses

Account Health & Monitoring

- Monitor Account Health notifications daily
- Maintain marketplace performance metrics and policy compliance
- Identify, log, and escalate high-priority issues immediately
- Independently resolve low to medium-priority listing and account issues

Required Experience & Skills (Non-Negotiable)

- Minimum 3 years of hands-on Amazon Seller Central experience
- Strong expertise in flat file creation, uploads, and troubleshooting
- Proven ability to fix suppressed listings and variation issues
- Experience managing listings across multiple marketplaces (Amazon required, others a plus)
- Strong attention to detail and accuracy when working with data and spreadsheets
- Ability to manage multiple platforms and tasks simultaneously
- Clear written communication skills
Ability to work independently without constant supervision
Comfortable working in a fast-paced, operational environment

Working Requirements

- Must be available during UK Business Hours (3:00 PM – 12:00 AM Philippine Time)
- Willing to use Hubstaff time tracking tool

What We Offer

- A hands-on role with real ownership and impact
- Competitive compensation package
- Exposure to multiple fast-growing online marketplaces
- A structured and supportive operational environment
- Opportunity to grow within the e-commerce function
- Work UK Business Hours

Important: If you do not meet the 3-year Amazon Seller Central experience requirement, please do not apply.

To Apply please email ---------- with subject: Best E-Commerce and a cover letter highlighting your experience related to the job description and your CV.