Digital Support Specialist

Sheppard Creative | Remote | Part-Time (2–4 hrs/day to start, with room to grow)

About Us
Sheppard Creative is an Australian website and digital growth business that helps service-based businesses build websites that actually work — not just look good.

We work with trades, construction companies, professional services, accountants, and health businesses. Our job is to handle all the behind-the-scenes digital work so our clients can focus on running their business.

We're a small, tight operation and we move quickly. Everything we do is practical, purposeful, and focused on results.

The Role
We're looking for a skilled and reliable digital support specialist to work alongside us on an ongoing, part-time basis.

This isn't a one-trick role. We need someone who can move across different areas of digital — websites, SEO, and paid advertising — without needing constant hand-holding.

You'll be working directly with the business owner on real client work, so attention to detail and clear communication are non-negotiable.

Starting hours: 2–4 hours per day
Rate: $8–$12 USD per hour, depending on experience
Format: Flexible, remote
Communication: Microsoft Teams — we stay in touch throughout the day, so responsiveness matters
Growth: Hours will increase as the relationship develops

What You'll Be Doing

Website work
Building, editing, and maintaining WordPress and Webflow websites
Troubleshooting technical issues (plugins, speed, errors, integrations)
Making updates and improvements across client sites
Quality-checking work before it goes live

SEO
On-page SEO — keyword research, title tags, meta descriptions, headings, and page structure
Writing and optimising blog content that supports search rankings
Reviewing and improving existing page content for SEO
Setting up and optimising Google Search Console and Google Analytics
Basic technical SEO fixes (page speed, indexing issues, broken links)

Note: We don't do backlink outreach or off-page SEO campaigns. Our focus is on strong on-page foundations and content.

Paid Advertising
Setting up and managing Google Ads campaigns
Setting up and managing Meta Ads campaigns (Facebook & Instagram)
Monitoring performance and flagging anything that needs attention
Reporting on results in plain English

What We're Looking For

Must-haves:
Solid, proven experience in WordPress AND Webflow (not just one)
Hands-on experience running Google Ads and Meta Ads campaigns
Strong grasp of on-page SEO — keywords, meta, content structure, not just backlinks
Strong written English — you'll be communicating directly with me via Microsoft Teams throughout the day
Someone who spots problems before being asked and raises them proactively
Reliable, responsive, and organised

Nice to have:
Experience working with Australian businesses or clients
Exposure to Google Tag Manager
Some understanding of AI search and how it's changing SEO

What It's Like to Work With Us
We're straightforward, organised, and easy to deal with. We don't micromanage — we'd rather find the right person and trust them to get on with the work.

If something's unclear, we'd rather you ask than guess. And if you spot something we've missed, we want to hear it.

This is a long-term opportunity for the right person. We're not looking for a quick fix — we're looking for someone we can build with.

How to Apply

Please send through:

A short video (5 minutes or less) introducing yourself — who you are, your experience, and what makes you stand out
A short written intro about yourself and your experience (in your own words — not a template)
Examples of websites you've built or worked on (WordPress and/or Webflow)
Examples of paid ad campaigns you've managed and the results
Your hourly rate or expected rate in AUD or USD

Applications without examples will not be reviewed.

We look forward to hearing from you.