Customer Support Agent (Remote)

We're one of the fastest-scaling brands in the health and wellness supplements space, running branded subscription products on Shopify. We've grown immensely over the last few months, and ticket volume grows every day. We're looking for experienced Customer Support Agents based in the Philippines to join our team. These are long-term roles with real growth potential. We promote from within, and as we scale, so will your responsibilities.

The Role

We're looking for reliable, experienced Customer Support Agents for our growing customer base. We serve mostly US-based customers, so some overlap with US timezone hours is a plus, but we're flexible on scheduling for the right person. What matters is that no customer is left waiting too long for a reply. The role follows clear SOPs. What matters most is consistency, professionalism, and genuine care for the customer.

What you'll do:

Respond to all customer inquiries in a timely manner
Handle complaints, refund requests, tracking inquiries, and FAQs
Maintain a professional, on-brand tone in every interaction
Use Claude AI / ChatGPT to help generate and quality-check responses
Contribute to documentation and flag process improvement opportunities
Report on refund and complaint trends
Participate in weekly team calls

Platforms you must know:

Shopify
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Claude AI or ChatGPT (we use AI for every response, comfort with these tools is a must)
Parcel Panel (bonus)

Email inbox tools (such as Gorgias, Zendesk, Commslayer)

What we're looking for:

Minimum 2 years of customer support experience in e-commerce (this is a hard requirement, not a preference)
Fluent written English, clear, precise, and professional
Comfortable with AI tools like Claude or ChatGPT as part of your daily workflow
Comfortable with an async, check-in style workflow rather than a fixed shift (the fixed shift is also possible)
Some flexibility to overlap with US timezone hours when needed
Organized, self-motivated, and honest with time tracking
Available to start soon

Nice to have:

Direct Shopify support experience
Experience in supplements or health and wellness (though you can learn our products quickly, so this matters far less than solid e-commerce CS experience)

What we offer:

The chance to be part of one of the fastest-scaling brands in our space, right as we grow
Room to grow your hours and responsibilities quickly as we scale and as you prove yourself
Direct line to the Co-Founder, short lines, real feedback, and your voice actually heard
Weekly team calls with room to discuss improvements and shape how CS operates
A role that grows with you, we promote from within and reward consistency
You will not be a ticket number here, you will be a key part of how we grow

We're looking for people ready to commit for the longer term and grow with us as we scale.

How to Apply

Tell us about your relevant CS experience and why you think you are a great fit for this role. Please start your application with the word: Watermelon. Applications that do not include it will not be considered.

We look forward to hearing from you.
Cristian

Removed all hours references and the "conflicting full-time role" line (which contradicts an open/flexible posting). The offer line now just says hours grow quickly, which matches your reality.
Want the plain-text version without asterisks for clean pasting?