customer support

???? Job Description: Customer Support Specialist (E-commerce)

Location: Remote
Hours: Full-time / Part-time
Start date: To be agreed

About the role

As a Customer Support Specialist, you are the first point of contact for our customers. You ensure an excellent customer experience by resolving inquiries quickly and professionally. You operate in a fast-paced e-commerce environment and collaborate closely with marketplaces and internal teams.

Key responsibilities
Respond to customer inquiries via email, chat, and phone
Work with Gorgias as the primary support tool
Handle orders, returns, and complaints efficiently
Support customers through marketplaces such as ---------- and MediaMarkt
Identify recurring issues and suggest improvements
Collaborate with logistics and operations to resolve cases
Requirements
Mandatory: Proven experience with Gorgias
Mandatory: Experience working for a Dutch e-commerce brand
Experience with ---------- is a strong plus (highly preferred)
Familiarity with marketplaces like MediaMarkt is a plus
Strong communication skills (Dutch required, English preferred)
Customer-focused and solution-oriented mindset
Ability to work independently and stay organized under pressure
What we offer
A role in a fast-growing e-commerce environment
Informal and ambitious team culture
Competitive salary and growth opportunities
Room for initiative and process improvement