Customer Service Representative

Customer Service Representative (Voice-Based | U.S. Clients)

Full-Time | Remote | Monday–Friday

Salary: PHP 28,500/month

We are a growing U.S.-based company looking for a professional, voice-based Customer Service Representative who can confidently communicate with American callers.

This role is 100% phone-based, so excellent spoken English and clear pronunciation are essential.

What We’re Looking For:

Near-native English fluency (spoken and written)
Neutral / American-style English pronunciation
Clear, confident speaking voice that is easy for U.S. customers to understand
Strong listening skills and ability to respond naturally in conversation
Professional phone presence (polite, calm, friendly, confident)
Ability to follow scripts while sounding natural—not robotic
Reliable internet connection and quiet work environment
Prior customer service, call center, or receptionist experience preferred
This role requires frequent interaction with U.S. callers, so clear, neutral English pronunciation is critical.

Key Responsibilities

Answer inbound calls from U.S.-based customers
Provide accurate information and resolve customer inquiries
Transfer calls or take messages when appropriate
Maintain a professional, friendly tone at all times
Log call details accurately

Work Schedule & Compensation

Full-time: Monday–Friday
Salary: PHP 28,500/month
Long-term role with stability
Paid training provided

Application Requirements (IMPORTANT)

To be considered, you must include the following:
A short voice recording (30–60 seconds)
Introduce yourself
Read a short paragraph (we’ll provide one after applying)
Updated resume
Brief explanation of your customer service or phone experience
Applications without a voice recording will not be reviewed.
Screening Tip (This Is Where You Enforce Your Standards)
After posting:
Step 1: Voice Recording Filter
Immediately reject candidates who:
Sound scripted or robotic
Have strong regional accents that reduce clarity
Struggle with pacing, confidence, or pronunciation
Step 2: Live Call Interview
Have a 5–10 minute live call:
Ask situational questions
Interrupt lightly (like real customers do)
Listen for tone control and natural responses