Customer Service & Admin Assistant

About the Role
Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage.

What You'll Actually Do

1. Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
2. Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery
3. Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current
4. Handle routine franchise admin so managers stay locked on operations
5. Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding

Qualification:
1. 3+ years in customer-facing or admin support roles
3. Handled 60+ customer interactions/day for 6+ consecutive months
3. 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM
4. Willing to undergo necessary training assessment as part of the recruitment process.
5. Professional home office setup and reliable internet

Benefits

Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run

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