Customer Experience Manager

We're a global brand-building group behind Dore & Rose, Hears, and a growing portfolio of consumer brands scaled from zero to 9 figures. If you've spent years inside a DTC brand and actually care about what happens after a customer hits 'buy', keep reading.

WHAT YOU'LL OWN
- Full customer journey, pre and post-purchase
- CX strategy, not just ticket resolution
- Retention, satisfaction, and loyalty initiatives
- Team or process oversight (depending on setup)
- Feedback loops that feed into product and ops

YOU'RE THE RIGHT FIT IF
- 3+ years in CX within a DTC brand (non-negotiable)
- You think in systems, not just responses
- Your communication is clear, fast, and human
- You've built or improved CX processes from scratch
- You're comfortable with data and using it to drive decisions

BONUS IF YOU HAVE
- Experience with Gorgias, Zendesk, or similar helpdesk tools
- Familiarity with retention strategies (LTV, NPS, CSAT)
- Background in working with cross-functional teams (ops, marketing, fulfillment)

WHAT WE OFFER
- 1,500 - 2,000 USD/month starting rate
- 100% remote setup

TO APPLY
Send us a DM with your resume, portfolio, and a short video on why you're a great fit.