Client Success & Operations Coordinator

Who We Are!
Soleil Studio is a rapidly growing social media management and content creation agency that delivers exceptional done-for-you social media solutions. We help brands build consistent, polished social presence through comprehensive strategy, content creation, posting, account management, and community management across three tiered packages, plus paid ads management for select clients.

We believe in removing complexity from our clients' lives while building systems that scale. Our team is passionate about creating content that converts and building processes that work.

The Opportunity
We're seeking a Client Success & Operations Coordinator who will become the operational backbone of our growing agency. This role removes our founder as the bottleneck in day-to-day operations, allowing her to focus on sales, ads, and strategic growth while you ensure flawless execution and team accountability.

This is a part-time, independent contractor position (12-16 hours/week) with a formal 60-day trial period. You'll start at $250/month, with an increase to $350/month upon successful completion of the trial period and clear growth potential as responsibilities expand.

What You'll Own
Systems Management & Team Accountability • Maintain our Notion-based Agency Operating System with 100?curacy, ensuring zero tasks fall through cracks • Conduct daily team check-ins and maintain 95%+ on-time delivery rate across all clients • Act as first point of escalation, resolving 90% of team questions without founder input

Quality Control & Content Review • Review all graphics and video content within 4 hours, ensuring 85% require only one revision round • Maintain brand alignment and quality standards across all client deliverables • Provide clear, actionable feedback to creative tea ---------- mbers

Client Communication • Send proactive weekly status updates to all clients • Attend strategy and review calls with prepared status summaries • Communicate delays or issues within 1 hour of identification

Process Improvement (Phase 2) • Identify monthly automation and efficiency opportunities • Maintain current SOPs and documentation • Lead quarterly system audits and improvements

What We're Looking For
Required Experience: • Strong Notion experience (workspace management, documentation, task tracking) • Background in operations, project management, or client success • Agency experience preferred (marketing/social media/creative) • Familiarity with social media content standards and current trends • Excellent written and verbal English communication

Essential Qualities: • Detail-oriented with strong eye for content and brand quality • High ownership mentality - proactive rather than reactive • Reliable and responsive during agreed working hours • Interest in systems optimization and process improvement

Technical Requirements: • Available 9am–1pm PST daily for team collaboration and client communication • Proficient with Slack, Notion, and standard productivity tools • Comfortable learning new platforms and systems

How We'll Set You Up for Success • Comprehensive onboarding with existing SOPs and system documentation • Direct access to founder during transition period • Clear performance metrics and regular feedback • 60-day trial period to ensure mutual fit before long-term engagement • Growth path with increasing responsibilities and compensation • Collaborative team environment focused on continuous improvement

Growth Opportunity This role begins part-time but has clear expansion potential. As you master the core responsibilities and successfully complete the 60-day trial, you'll take on process automation, advanced client strategy, and potentially team leadership as we continue scaling.

Time Commitment: 7-15 hours/week as independent contractor

Compensation: Starting at $250/month with increase to $350/month upon successful completion of 60-day trial period with growth to $1,000/month

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