Client Services Coordinator

READ THIS FIRST. APPLICATIONS THAT SKIP THESE THREE STEPS ARE DELETED UNREAD.

Most people who apply here do not read the post. We can tell, and we do not reply to them. If you do these three things, we reply to you. That is a promise.

1. Include the words itsGLO PH in your message.

2. Two sentences: how long have you worked a night shift, and where?

3. A VOICE RECORDING, 1 to 2 minutes. Record yourself introducing yourself and your job experience, and then answering this out loud, as if you were on the phone with a real client:

"A customer calls asking for a price on a deep clean. You give her the price. She says: 'Okay, let me think about it and I'll get back to you.' What do you say next?"

Answer it the way you actually would on a call, not reading off of ChatGPT. We are listening for your spoken English and whether you try to close. A Vocaroo link or an attached audio file are both fine.

No recording means no reply. The recording is the job.

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THE ROLE

itsGLO is a residential cleaning company in Toronto, Canada. We clean homes, condos, and move-outs across the city. Our office runs on Toronto hours, which means this role is a night shift in the Philippines.

We are hiring one person to run client communication and daily scheduling. You will be the voice of the company. Almost every client who calls us will speak to you.

WHAT YOU WILL DO

- Answer inbound calls from clients. Most are people asking for a price on a clean. You will ask what they need, quote them, and book them.
- Reply to texts and emails from clients during the shift.
- Adjust the daily schedule as things change. A cleaner calls in sick, a client moves a booking, a job runs long. You sort it out and tell the people affected.
- Handle the occasional upset client. These are rare, roughly once every two weeks, but they matter. You will ask questions, understand the problem, and give the client a clear turnaround time.
- Keep our system up to date so the next person knows what happened.

THE SHIFT

Monday to Friday, 9:30 PM to 6:30 AM Manila time.

This is a real night shift. It is not a "sometimes late" schedule. If you have not worked overnight before, this role will be difficult, and we would rather you not apply.

WHAT WE ARE LOOKING FOR

- At least 2 years of overnight or graveyard shift work. Non-negotiable.
- Contact centre, BPO, dispatch, or service coordination experience. You have spoken to customers on a headset for a living.
- Spoken English that a Canadian homeowner will understand easily and trust. This is the single most important requirement in the role.
- Organized. You can hold ten moving pieces in a day without dropping any.
- Comfortable closing. When a client says "let me think about it," you know that is a lost sale, and you know what to say next.

WHAT WE ARE NOT LOOKING FOR

General virtual assistants, data entry, or admin-only backgrounds. This is a client-facing phone job, not a back-office job. If your profile says "VA" and nothing else, this is not the role for you.

PAY

PHP 45,000 to 65,000 per month. Where you land in that band is d ---------- after a call and depends on your experience. Most people start nearer the bottom and move up as they prove out. We are not able to guarantee a specific number before we have spoken to you.

WHAT WE OFFER

- Long-term, full-time. We are hiring one person and we intend to keep them.
- Written SOPs and training. You will not be guessing at how to do the job.
- A small company where your work is visible and your judgment is trusted.