Client Account & Project Manager

Client Account & Project Manager

Location: Remote — work from anywhere, with at least three hours’ overlap with UK working hours from 9amType of work: Full-timeHours: 40 hours per weekSalary: £1,000 GBP per monthStart date: Immediate

About Candid Founders

At Candid Founders, we’re the team behind one of the fastest-growing wholesale brands on Faire. We’ve grown our own brand to more than 1,000 wholesale stockists and now help other product-based businesses do the same.

From optimising Faire accounts to improving retailer engagement and exploring international distribution, we’ve developed a proven wholesale growth playbook that helps brands move from ticking over to becoming category leaders.

About the Role

We’re looking for an organised, commercially minded Client Account & Project Manager to help manage and grow our clients’ wholesale accounts.

This is a varied, hands-on role combining client success, account management, SEO, email marketing and wholesale operations. You might spend one day reviewing a client’s account and identifying growth opportunities, the next improving product listings and writing an email campaign, and the next helping a client prepare for a new product launch.

You’ll take ownership of the day-to-day progress of several client accounts, working closely with our founders, clients and specialist tea ---------- mbers to ensure priorities are clear and work is delivered to a high standard.

This isn’t a traditional account management position where you simply pass messages between clients and the delivery team. You’ll be expected to understand each client’s business, spot opportunities and help turn recommendations into measurable progress.

Key Responsibilities

Client Account Management

Manage multiple client accounts, keeping priorities, deadlines and deliverables organised.

Support the onboarding of new clients and map out their initial account optimisation and growth priorities.

Maintain clear action plans and ensure agreed work progresses on time.

Communicate regularly with clients, founders and internal tea ---------- mbers.

Prepare client updates, reports and recommendations clearly.

Build strong client relationships and give clients confidence that their accounts are moving forward.

Our clients are all based in the USA and will be managed by a USA based account Director, who you will work closely with.

Account Audits and Growth Planning

Conduct detailed wholesale account reviews and identify areas for improvement.

Turn account data and observations into practical, prioritised recommendations.

Identify opportunities to increase visibility, conversion, retailer engagement and repeat orders.

Help address operational issues such as late shipments, incomplete listings or underperforming products.

Recommend improvements to product presentation, imagery, pricing and account structure.

Research additional growth opportunities, including retailer outreach, new marketplaces and distributor partnerships.

SEO and Listing Optimisation

Optimise product names, descriptions, categories and brand profiles for search visibility and conversion.

Research and implement relevant keywords and search terms.

Update and maintain product listings, including descriptions, pricing, photographs and videos.

Ensure listings are accurate, consistent and aligned with each client’s brand voice.

Track SEO and listing performance and share useful insights with clients and the wider team.


Email Marketing and Buyer Engagement

Write and schedule regular email campaigns designed to drive wholesale orders and reorders.

Adapt messaging to reflect each client’s tone of voice.

Use customer segmentation and messaging strategy to improve engagement and retailer loyalty.

Create clear, persuasive copy and simple supporting visuals.

Engage with retailers through Faire Messenger and other relevant communication channels.

Support the creation and improvement of automated email flows where appropriate.

Marketing Support

Draft client case studies and success stories that demonstrate results.

Capture client wins and useful insights that can support Candid Founders’ wider marketing activity.

What You’ll Bring

No experience is required, just brilliant, hard working people wanted

Strong organisation and attention to detail.

Excellent written English.

Strong verbal communication and confidence working directly with clients and founders.

The ability to manage several client accounts and competing priorities simultaneously.

A proactive, problem-solving mindset—you notice opportunities and take ownership of moving them forward.

The ability to work independently while collaborating effectively with a remote team.

Comfort learning new systems, processes and ecommerce platforms.

A genuine interest in helping product-based businesses grow.

Nice to Have

Previous experience working in an agency.

Experience managing ecommerce or wholesale marketplace accounts.

Familiarity with platforms such as Faire, Abound or Handshake.

Experience writing and managing email campaigns or automated email flows.

Basic experience creating email or account visuals.

One to two years’ experience in account management, SEO, email marketing, ecommerce operations, digital marketing or a similar role is nice to have but not necessary.

Practical experience with SEO optimisation, keyword research and performance analysis.

Experience communicating directly with retailers or ecommerce clients.

Direct Faire experience is helpful, but it isn’t essential. We’re more interested in your ability to write well, stay organised, understand account performance and turn ideas into action.

Why You’ll Love Working With Us

Work directly with founders Andy and Lucy and learn the playbook we’ve used to grow wholesale businesses at different stages.

Support businesses ranging from start ups to businesses doing over $500m per year

Receive hands-on training in our Wholesale Growth Framework, covering account operations, SEO, retailer engagement, reorders and scaling.

Work remotely with flexible hours outside the required UK overlap.

Take on a varied role where no two weeks look the same.

Have genuine ownership and the opportunity to shape how we support our clients.

Follow a clear progression path as our client roster and team continue to grow.

Receive 28 days of paid annual leave, plus an additional paid day off for your birthday.

How to Apply

Complete our application form here: ----------

To demonstrate your attention to detail, mention Faire2026Test in the final question of the application form.