Centralized Services 5/9/26

About the Role
TotalCareIT is a growing MSP looking for a disciplined, process-driven engineer to own centralized services and deliver onsite projects. You’ll be responsible for standardization, automation, and executing high-quality project work in client environments.

What You’ll Do

Own and manage core MSP tools (RMM, PSA, M365, security stack, backup, patching)
Drive standardization across all client environments
Build automation (PowerShell, scripting) to reduce tickets and improve efficiency
Maintain patching, monitoring, and alerting across endpoints
Be fanatical about documentation, everything documented, always
Identify recurring issues and eliminate them permanently

Project Work (Professional Services):

Execute onsite IT projects (M365 migrations, network/firewall installs, cloud transitions, security deployments)
Handle assessments, installs, and cutovers at client sites
Deliver projects on time, on budget, and to standard

What We’re Looking For

4+ years in an MSP or similar environment
Strong experience with Microsoft 365 / Azure
Solid networking skills (firewalls, switching, VPNs)
Experience with endpoint management and security tools
Ability to follow process, enforce standards, and execute without hand-holding
Strong troubleshooting and communication skills

Bonus Points

Experience with Autotask, Datto, or Microsoft 365
PowerShell / automation skills
Familiarity with CMMC, NIST, or compliance environments

Who You Are

Disciplined – you follow process every time
Process-driven – you build things that scale
Proactive – you fix problems before they become tickets
Accountable – you own outcomes
Documentation-focused – if it’s not documented, it doesn’t exist

Why TotalCareIT
We are a high-performance MSP, not a break/fix shop. This role directly impacts our ability to scale, reduce chaos, and deliver real value to clients.

How to Apply
Follow all instructions carefully. Failure to follow directions will disqualify your application and you won't get a response.

Complete the Culture Index survey:
---------- /s/LIiIJ1MUAf/91600

THEN


Email: ----------
Subject Line: Centralized Services

Include in your email that you have completed the Culture Index. A link to a 2-minute video explaining a summary of your MSP experience. Include tools you’ve worked with (RMM/PSA stack, M365, networking, etc.), and your OnlineJobs.ph profile link (if applicable)