Administrative Operations Coordinator

Location: Remote (US Timezone Hours)
Type: Full-time

About the Role:

A growing U.S. healthcare practice is seeking an Administrative Operations Coordinator to oversee daily administrative operations while providing outstanding support to patients and providers.

You'll coordinate appointments, manage patient communications, maintain electronic records, and assist with insurance verification to ensure the practice runs efficiently.

This role combines medical office administration with excellent customer service and requires outstanding communication skills.

Responsibilities:

Manage patient scheduling and calendar coordination

Answer incoming phone calls professionally

Respond promptly to emails and patient inquiries

Process new patient registrations and intake documentation

Maintain electronic medical records accurately

Verify insurance eligibility and benefits

Coordinate appointment confirmations and reminders

Support clinicians with administrative requests

Ensure HIPAA compliance in all communications

Qualifications:

Previous experience in healthcare administration or medical office support

Excellent English communication skills with a professional American phone presence

Familiarity with EHR platforms (SimplePractice preferred)

Experience with insurance verification is highly desirable

Strong attention to detail and organizational skills

Comfortable working independently in a remote environment