admin assistant

Virtual Administrative Assistant
Remote | Part-Time

About Us
We are a dedicated home care agency committed to providing high-quality care and support services to individuals in need. Our team is passionate about helping people maintain independence and comfort in their own homes. To enhance our efficiency and support our growing operations, we are seeking a detail-oriented Virtual Administrative Assistant to assist across all departments.

Job Overview
The Virtual Administrative Assistant will provide comprehensive administrative support to multiple departments, ensuring smooth daily operations. This role requires excellent organizational skills, strong communication abilities, and the ability to multitask efficiently. You will collaborate with various teams, including operations, HR, finance, scheduling, and client support, to streamline administrative tasks and improve overall productivity.

Key Responsibilities
General Administrative Support
Handle emails, phone calls, and correspondence on behalf of different departments.
Organize and maintain digital files, documents, and records.
Prepare reports, presentations, and spreadsheets as needed.
Assist in drafting, editing, and proofreading documents.
Perform data entry and database management tasks.

HR & Recruitment Support
Assist with onboarding and offboarding processes for staff.
Maintain employee records and update HR databases.
Help schedule interviews, conduct reference checks, and manage applicant tracking.
Coordinate training sessions and monitor staff compliance with certifications.

Operations & Scheduling Support
Help manage staff schedules, shift assignments, and coverage requests.
Communicate with caregivers regarding their schedules and any updates.
Support field supervisors with administrative duties and coordination.

Finance & Billing Support
Assist in processing invoices, payroll, and expense tracking.
Support finance teams with data entry and reconciliation.
Handle client billing inquiries and payment processing assistance.

Client & Customer Service Support
Respond to inquiries from clients, families, and caregivers in a professional manner.
Assist with intake processes and ensure accurate client documentation.
Maintain positive client relations and follow up on service satisfaction.

IT & Systems Support
Assist in managing internal systems, databases, and software tools.
Provide minor technical troubleshooting support for teaUpgrade to see actual infombers.
Help with maintaining and updating company websites and social media platforms.

Qualifications & Skills
?? Proven experience as a Virtual Assistant or in an administrative support role.
?? Strong organizational and multitasking abilities.
?? Excellent written and verbal communication skills.
?? Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
?? Experience with scheduling, HR, or finance software is a plus.
?? High attention to detail and problem-solving skills.
?? Ability to work independently and as part of a team.
?? Familiarity with the home care or healthcare industry is an advantage.

What We Offer
? Flexible working hours
? Remote work opportunity
? Collaborative and supportive team environment
? Opportunities for professional growth

If you are a proactive and resourceful professional looking for a dynamic role where you can make a real impact, we’d love to hear from you!