Virtual assistant

Job description:

We are looking for an individual who is passionate and experienced in both medical billing and customer service. This individual will be communicating to patients regarding their account and ensuring that all outstanding claims are paid timely.

Duties and responsibilities but not limited to:

Verify patient insurance

Call insurance companies regarding inaccurate payments if necessary.

Research, correct and appeal any denied claims.

Assist with posting, submitting claims, Trizetto, or office ally if needed.

Weekly meetings with team regarding goal and updates pertaining to patient balances.

Assist doctors and administrative staff regarding patient Upgrade to see actual infoeck emails and voicemails.

Help create and implement policies and procedures.

Knowledge and skills


Knowledge of insurance compliance and guidelines.

Experienced with CPT and ICD-10 coding.

Ability to communicate information effectively to both patients and payers to resolve issues.

Basic interpersonal skills; face-to-face, over the phone, and through email.

Ability to prioritize and delegate tasks if necessary.

Problem-solving skills.

Maintaining confidential information per Health Insurance Portability and Accountability Act of 1996

Qualifications:

Data entry, typing, and 10-key skills.

Minimum of 1 to 3 years of experience in the medical field.

Minimum of 1 to 3 years of experience with customer service.

1-year of experience in a Chiropractic office preferred.