Virtual Operations Manager

KING OF KINGS COMMERCIAL CLEANING

Virtual Operations Manager

Location: Remote (Philippines Preferred)

Compensation:

*$7.00 USD/hour starting
*Performance review after 6 months with potential increase to $10.00 USD/hour based on performance and demonstrated ownership.

Schedule:

*Full-Time (40 hours/week)

Growth Opportunity

*Performance-based advancement opportunities available.
*This role is intended to grow into a leadership position within the company. We are looking for a long-term tea ---------- mber who wants to help build systems, improve operations, and grow alongside the business.

About Us

King Of Kings Commercial Cleaning is a growing commercial cleaning company serving Ventura County and Santa Barbara County, California. We clean offices, churches, schools, medical facilities, and other commercial properties.

Our company is built on reliability, communication, professionalism, and continuous improvement. We are looking for a long-term tea ---------- mber who wants to help build systems and grow alongside the company.

Position Overview

This is not a traditional virtual assistant role.

We are looking for a Virtual Operations Manager who can help run the day-to-day operations of our business, improve systems, document processes, communicate with our team, and proactively solve problems.

The ideal candidate takes ownership, thinks ahead, and enjoys creating structure and efficiency.

The long-term goal is for this person to oversee most daily operational activities so the owner can focus on growth, sales, client relationships, and strategic planning. To confirm you carefully read this posting, include the phrase “systems create freedom” in the first sentence of your application.

Responsibilities

Operations

* Review and manage weekly cleaning schedules
* Coordinate with cleaners and supervisors
* Assist with staffing and substitute coverage
* Coordinate supply ordering and deliveries
* Coordinate key pickups, drop-offs, and account setup logistics
* Monitor operational issues and assist in resolving them
* Communicate daily with field staff

Administrative

* Create proposals using walkthrough information provided by the owner
* Send consumable invoices to clients
* Follow up on unpaid invoices
* Prepare payroll information for approval
* Maintain company records and documentation
* Manage email and administrative tasks

Sales Support

* Answer incoming calls
* Qualify prospects
* Schedule walkthrough appointments
* Maintain CRM records
* Assist with proposal follow-up
* Support client onboarding

Human Resources

* Assist with recruiting and interviewing
* Coordinate employee onboarding
* Maintain employee records
* Assist with scheduling and workforce planning
* Help improve hiring and training systems

Systems & Process Documentation

* Document recurring business processes and workflows
* Create and maintain Standard Operating Procedures (SOPs)
* Use tools such as Scribe to quickly capture and document processes
* Build training materials and internal knowledge resources
* Identify opportunities to improve efficiency and standardize operations

Software Used

* Google Workspace
* QuickBooks Online
* Connecteam
* PandaDoc
* HubSpot
* Gusto
* Scribe
* WhatsApp
* Additional software as needed

Requirements

* Excellent written and verbal English
* Strong organizational skills
* Reliable internet connection
* Ability to work independently
* Strong attention to detail
* Excellent follow-through
* Comfortable learning new software quickly
* Ability to manage multiple projects simultaneously

Highly Preferred

* Commercial cleaning industry experience
* Janitorial company experience
* Residential cleaning company experience
* Property management experience
* Other service-business operations experience
* Experience creating SOPs and process documentation
* Experience with CRM systems
* Experience with QuickBooks Online

Ideal Candidate

* Thinks proactively and identifies problems before they become emergencies
* Creates systems rather than waiting for instructions
* Communicates clearly with management, clients, and field staff
* Takes ownership of responsibilities
* Continuously looks for ways to improve operations

Success In This Role

Within 90 Days:

* Independently handling administrative and operational tasks
* Creating SOPs and process documentation
* Managing proposals and onboarding tasks

Within 6 Months:

* Managing most day-to-day operational activities
* Proactively solving problems
* Improving systems and workflows
* Helping the owner focus primarily on growth and sales

Other Duties

This role includes assisting with additional projects and responsibilities as assigned by the owner.