Virtual Events & Customer Support Assistant (Eventbrite + OpenTable + Email Management)

Virtual Events & Customer Support Assistant (Eventbrite + OpenTable + Email Management)

About Us

We are a fast-growing events company based in Washington, D.C., hosting multiple weekly singles mixers, speed dating events, and social gatherings across Northern Virginia and the DMV area.

We manage 100+ active Eventbrite listings and host events at popular venues in Arlington, Tysons, and surrounding areas. We are looking for a highly organized, reliable Virtual Assistant to help us manage event operations and customer communication.

This role will start part-time and transition into full-time for the right candidate.

Work Schedule

9:00 AM – 5:00 PM Washington, D.C. time (EST/EDT)
Monday–Friday
(Some flexibility may be required during busy event weeks)

This schedule is mandatory. Please only apply if you can consistently work these hours.

Compensation

$2 – $5 USD per hour
(Based on experience, English level, and performance)

Opportunity for:
• Long-term employment
• Full-time position
• Bonuses based on performance
• Growth with a scaling U.S.-based company

Responsibilities

You will be responsible for:

Eventbrite Management

• Creating and editing Eventbrite listings
• Updating event descriptions and ticket tiers
• Monitoring ticket sales
• Checking for errors in listings
• Duplicating events correctly
• Managing 100+ live events

OpenTable Reservations

• Booking reservations at partner venues
• Confirming table sizes
• Coordinating event times
• Tracking confirmations


Email & Customer Support

• Responding to customer emails
• Answering questions about events
• Handling refund requests
• Communicating professionally with attendees
• Sending follow-ups when needed

Reporting & Organization

• Updating Excel spreadsheets
• Tracking ticket sales
• Monitoring attendance
• Organizing weekly reports
• Keeping internal systems organized

Requirements

• Good written English (clear, professional communication)
• Strong attention to detail
• Experience with Eventbrite (preferred)
• Experience with OpenTable (preferred)
• Experience with customer support
• Comfortable using Excel or Google Sheets
• Highly organized
• Reliable internet connection
• Can work independently without constant supervision

Do NOT Apply If:

• You miss deadlines
• You cannot work 9AM–5PM EST
• You do not respond quickly
• You are juggling too many other jobs

We need someone dependable.

Bonus Skills (Not Required but a Plus)

• Social media posting
• Canva design
• Experience in event management
• CRM experience
• Familiarity with U.S. customers

What We’re Looking For

We are looking for someone long-term.

Someone who:
• Thinks ahead
• Notices mistakes
• Communicates clearly
• Takes ownership
• Wants stability

If you perform well, this role can grow into a full-time Operations Manager position.

How to Apply

To apply:

1. Start your application with the words:
DMV Events Pro”

2. Tell us:
• Your experience with Eventbrite
• Your experience with customer service
• Your internet speed
• Why we should hire you

3. Attach your resume.

We are interviewing ASAP for this role and will hire you within 48 hours of an interview completion.

If you are organized, detail-oriented, and ready to grow with a fast-moving U.S. events company — we would love to hear from you.