Virtual Assistant for Short-Term Rental (STR) Property Management

Job Title: (Urgent Hiring) Virtual Assistant for Short-Term Rental (STR) Property Management
Company: Flux Holiday Homes LLC
Location: Remote
Job Type: Full-Time
Salary: $300/month + Bonus & Performance Based Incentives
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Job Description
Flux Holiday Homes, a leading Airbnb management company, is seeking a highly motivated and detail-oriented Virtual Assistant to join our dynamic team. If you have a passion for delivering exceptional guest experiences and a background in STR property management, we want to hear from you! In this role, you'll be instrumental in enhancing guest communication, optimizing listings, managing bookings, and ensuring a seamless operation.

Work Schedule:
• Monday to Saturday 10 am to 6pm UAE time
Responsibilities:
Guest Communication:
• Interact with guests to handle bookings, provide property details, assist with check-ins/check-outs, and enforce house rules.
• Identify upselling opportunities and convert guest messages into maintenance tasks.
Booking & Calendar Management:
• Maintain and update the booking calendar accurately.
• Coordinate cleaning and maintenance schedules to prevent conflicts.
• Ensure seamless integration between booking platforms and calendar tools.
Pricing & Revenue Management:
• Utilize Price-Labs for dynamic pricing strategies based on market trends.
• Implement effective pricing strategies to maximize revenue.
Listing Management & Optimization:
• Regularly update listing descriptions, photos, and amenities.
• Optimize listings to enhance visibility and attractiveness.
• Create and update digital guidebooks and manage daily posts on social media, particularly Instagram.
Review Management:
• Monitor and respond to guest reviews promptly, addressing any negative feedback constructively.
Issue Resolution & Claims Management:
• Manage support claims with Airbnb, including damage claims and guest disputes.
• Communicate effectively with Airbnb support for swift issue resolution.
• Document and track claims to ensure timely follow-up.
Acquisition:
• Generate leads for property management in Dubai.
Operations Quality Assurance:
• Send check-in emails to building security before guest arrivals as per building regulations.
• Upload guest passports to the government website as required.
Requirements:
• Minimum of 1 year experience in Airbnb guest support or STR property management.
• Exceptional communication skills in English, both written and verbal.
• Ability to work independently and manage time effectively.
• Reliable high-speed internet connection and a modern computer setup.
• Proficiency with property management tools (e.g., Hostway, Price-Labs, Notion, Upgrade to see actual info,Slack).
• Strong organizational skills and attention to detail.
• Experience in social media management and marketing is a plus.
• Availability to work Monday to Saturday 10 am to 6pm UAE time

Perks:
• Stable work schedule & Opportunity to move to Dubai in the Future
• Opportunities for professional growth, advancement, and performance-based bonuses.
• Collaborative and supportive remote work environment.

Training and Probationary Period:
• The first 30 days will serve as a probationary period at a rate of $300/month, allowing you to learn, shadow, and develop your skills.

How to Apply:
1. Change the subject line to “I want to work for you at Flux Holiday Homes.”
2. At the top of your message, write 4-5 sentences on why you want this position and why you are a good fit.
3. Describe a relevant experience you had with guest support or Airbnb management.
4. Attach your resume.
Interview Process:
• Selected candidates will conduct video interviews via Zoom after completing a sample assignment.
We look forward to your application and the opportunity to work together at Flux Holiday Homes!