Virtual Assistant - Medical Billing & Phone Support

About Us
Sailor Health is a premiuUpgrade to see actual infontal health provider for older adults, connecting seniors with licensed therapists through Medicare-covered teletherapy. As we grow, we’re looking for a Medical Billing & Phone Support Specialist to ensure accurate billing and compassionate support for our patients.

About the Role
This is a key role on our team. You’ll help patients access care by managing claims efficiently and providing empathetic phone support. If you take pride in clean submissions, fast follow-ups, and clear communication, we want to hear from you.

We're Looking for Someone Who:
Has strong experience using Office Ally (required)
Understands medical billing and insurance claims workflows
Speaks and writes clear, kind English and supports elderly clients by phone with empathy
Is detail-oriented, organized, proactive, and mindful of HIPAA and data privacy standards

Core Responsibilities:
Submit and manage claims via Office Ally
Verify insurance and resolve billing issues
Follow up on claim denials and delays
Provide phone-based billing support
Keep clear documentation and flag recurring issues
Collaborate with the team to streamline processes

Compensation & Perks
Hourly Rate: $4–$9 USD, based on experience
Schedule: Full-time, fixed hours aligned with Eastern Time (New York)
Benefits: Generous paid holidays, vacation, sick leave, and additional personal time off
Bonuses: Performance-based bonuses
Growth: This role is built for long-term growth—we’re looking for someone who can help lead and build out our remote billing team

Apply via OnlineJobs with the subject line: Office Ally Expert – Medical Billing VA

Your application must include:
Resume or CV with relevant billing and phone support experience
A short note about your experience with Office Ally and insurance billing
An audio or video recording of you speaking English
Your favorite dessert and why

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If you're confident in your billing skills, kind on the phone, and ready to grow with a mission-driven team, we’d love to meet you.
– The Sailor Health Team