Virtual Assistant (Female Preferred/Jewellery knowledge required)

**Jewelry knowledge required. If you lack it, please do not apply.**

At DIA & CO., we specialize in curating fine jewelry and gemstones, offering exceptional pieces that reflect luxury, quality, and artistry. Our brand blends elegance with transparency, connecting our clients to the beauty of fine jewelry through thoughtfully sourced and expertly designed collections.

We are seeking a creative, design-savvy, and highly organized Virtual Assistant to join our team. This role requires someone with a keen eye for aesthetics, creativity, and a strong understanding of luxury branding. If you are passionate about storytelling, engaging with audiences, and appreciate fine design, this role is perfect for you.

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Key Responsibilities

1. Virtual Assistant Support

i. Administrative Support

- Respond to customer inquiries via email and social media platforms, providing top-tier service.
- Organize and manage data, including maintaining accurate records of orders, customer feedback, and invoices.

ii. Event Support

- Assist during Instagram live selling events by tracking purchases, answering customer questions, and ensuring smooth operations.
- Compile user-generated content and feedback for post-event promotions.

iii. Organization & Collaboration

- Schedule tea ---------- etings, maintain task lists, and provide general administrative support to the founder.


Preferred Qualifications
- Experience in Social Media Management: Proven track record of managing Instagram accounts, creating content, and fostering audience engagement.
- Eye for Design: Strong understanding of luxury aesthetics, branding, and visual storytelling.
- Creativity & Innovation: Ability to think outside the box and develop campaigns that resonate with a high-end audience.
- Customer Service Skills: Warm, professional, and solutions-focused in addressing customer inquiries.
- Data-Driven: Comfortable analyzing social media metrics and adjusting strategies for optimal performance.
- Organizational Skills: Detail-oriented, with the ability to manage multiple projects and deadlines efficiently.

Requirements
- Female applicants are preferred for this role.
- Familiarity with luxury branding and marketing is highly valued.
- Strong written and verbal communication skills in English.
- Availability to assist during live selling events and collaborate across time zones when necessary.