Virtual Assistant - Customer Support Specialist

About Us
8XIST is a fast-growing e-commerce brand focused on helping creators stand out through nostalgic, retro-style cameras. We’re building a brand that values creativity, authenticity, and strong customer relationships.

Role Overview
We’re looking for an experienced and detail-oriented Customer Service Representative to manage customer communication across email and Instagram DMs. You’ll be the voice of our brand—ensuring every customer has a smooth, positive experience.

Key Responsibilities

- Respond to customer inquiries via email and Instagram DMs in a timely manner
- Assist customers with order tracking, product questions, and general support
- Handle refunds, replacements, and complaints professionally
- Maintain a friendly, helpful, and brand-aligned tone in all communications
- Keep accurate records of customer interactions
- Identify recurring issues and provide feedback to improve customer experience

Requirements

- Previous customer service experience (required)
- Excellent English writing and reading skills (clear, natural, and professional)
- Strong attention to detail (no careless mistakes or missed information)
- Positive attitude and ability to stay calm under pressure
- Ability to manage multiple conversations simultaneously
- Fast learner who can follow systems and processes

What We’re Looking For

- Someone who genuinely enjoys helping customers
- Strong communication skills and critical thinking
- High level of accountability and reliability
- Someone who represents the brand well in every interaction
- Previous experience with Shopify is a bonus

How to Apply
Please submit:
A short introduction about yourself
Your previous customer service experience
A sample response to this customer message:
“Hey, I ordered 2 weeks ago and still haven’t received anything. What’s going on?”