Virtual Assistant – (Customer Support & Operations) - End Of Lease Cleaning

# Virtual Assistant – Customer Service & Scheduling (Remote)

### About Us

We are a fast-growing Australian End of Lease Cleaning company operating across Brisbane. We manage customer enquiries, bookings, scheduling, payments, and communication with our cleaning teams to ensure every job runs smoothly.

We are looking for a highly organized and professional Virtual Assistant to become a long-ter ---------- mber of our team.

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## Role Overview

You will be responsible for handling incoming customer enquiries, answering phone calls, scheduling cleaning jobs, processing payments, updating our CRM, and coordinating with cleaning teams.

This is a customer-facing role, so excellent communication skills are essential.

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## Responsibilities

### Customer Service

* Answer inbound calls from customers
* Respond to enquiries via phone, email, and messaging platforms
* Provide accurate information about our services
* Follow up with leads and customers when required

### Scheduling & Coordination

* Schedule and reschedule cleaning appointments
* Coordinate job assignments with cleaning teams
* Ensure cleaners receive job details and updates
* Manage cancellations and schedule changes

### CRM Management

* Create and update customer records
* Track leads and bookings
* Maintain accurate notes and job information
* Keep the CRM organized and up to date

### Payment Processing

* Send payment requests and invoices
* Process customer payments through our payment system
* Record payment status in the CRM
* Follow up on outstanding payments

### General Administration

* Maintain communication between customers and cleaners
* Resolve basic customer concerns
* Assist with daily operational tasks as required

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## Requirements

### Non-Negotiable

? Neutral or very clear English-speaking accent

? Excellent spoken and written English

? Reliable internet connection

? Quiet work environment for taking calls

? Ability to work independently

? Strong customer service skills

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### Preferred Experience

* Virtual Assistant experience
* Customer service experience
* Appointment scheduling experience
* CRM experience
* Payment processing experience
* Call handling experience
* Experience working with Australian customers is highly preferred

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## Skills We're Looking For

* Excellent communication skills
* Strong attention to detail
* Professional phone manner
* Problem-solving ability
* Organization and time management
* Ability to multitask under pressure
* Fast learner
* Reliable and proactive

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## Work Schedule

* Remote Position
* Long-Term Opportunity
* Australian Business Hours
* Potential for increased hours and promotion as the company grows

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## Application Instructions (IMPORTANT)

To be considered, you **must** complete all of the following:

### 1. Send a Voice Recording or Video Recording

Please provide a **1–2 minute voice recording or video recording** introducing yourself and answering the following:

* Tell us about your previous experience.
* Why do you believe you are a good fit for this role?
* Describe any experience you have with customer service, scheduling, CRM systems, or payment processing.
* Why should we hire you over other applicants?

Applications without a voice or video recording will not be considered.

### 2. Include the Following Phrase

At the top of your application, write:

**"I am ready to help grow your cleaning business."**

This helps us identify applicants who pay attention to detail.

### 3. Answer These Questions

* What CRM systems have you used before?
* What payment processors have you worked with?
* Have you worked with Australian customers before?
* What is your internet speed?
* What are your available working hours?
* What is your expected hourly rate?

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### What We're Looking For

We are not just hiring a Virtual Assistant—we are looking for a dependable tea ---------- mber who can communicate professionally with customers, confidently answer calls, keep schedules organized, and help us provide an outstanding customer experience.

If that sounds like you, we look forward to hearing from you. ????