Virtual Assistant - Backend Client Representative

Job Description
We are looking for a Virtual Assistant - Backend Client Representative to support inspection operations. This role is behind?the?scenes but critical: you’ll ensure bookings, lab results, and vendor coordination are handled with precision and care.

Core Values (INSPECT)
Integrity - Consistency in words and actions
Never Stop Learning - Pursuit of growth
Service - Make a positive impact
People First - Value and collaborate
Example - Be an example even when no one is looking
Community - Stronger together
Take Initiative - Don’t do tomorrow what you can do today

Responsibilities
Monitor shared inbox during business hours; respond promptly to booking alerts, lab results, and bounced emails.
Manage online bookings in the scheduling platform: verify property details, add?ons, and vendor coordination before confirming.
Coordinate with vendors for electrical and sewer scope scheduling.
Distribute lab results (water, radon, mold, sewer) the same day they’re received; flag abnormal results to the admin team.
Maintain clear office notes for pending items, confirmations, and lab distributions.
Complete end?of?day pay splits and post a structured shift handoff note summarizing open items and next steps.

Required Experience
1-2 years of administrative or virtual assistant experience.
Proven ability to manage shared inboxes and scheduling platforms.
Strong written communication skills with professional tone.
Experience documenting tasks and maintaining clear records.

Preferred Experience
Familiarity with inspection management platforms (e.g., Spectora or similar).
Prior experience coordinating with vendors or service providers.
Background in real estate, property management, or client service operations.
Comfort with remote collaboration tools (Dialpad, Gmail, or equivalent).

Why You’ll Love This Role
Remote role with clear SOPs and structured workflows.
Supportive, collaborative team culture.
Training and quality-check support during onboarding; independence once accuracy is proven.
Opportunity to grow within a company that values professionalism, trust, and initiative.

Application Instructions (Follow Exactly - Attention to Detail Required)
To apply, you must complete all of the following steps. Missing even one detail will disqualify your application:

Send an email to ----------
Use this exact subject line (copy it word for word, including punctuation and spacing):
“Backend VA - Application - June2026 - [YourFirstName][YourLastName]”
In the body of the email, write exactly four bullet points:
Bullet 1: The INSPECT value you connect with most (one word only).
Bullet 2: A one-sentence description of how you’ve shown initiative.
Bullet 3: The phrase: “Precision is trust.” (type it exactly as shown).
Bullet 4: Your favorite productivity tool (just the name).

Attach your resume in PDF format only. The file name must be:
VA_June2026_[YourLastName].pdf

Do not contact us through any other means aside from these instructions. Any attempt to reach out differently will result in automatic disqualification.

Applications that do not follow these instructions exactly will not be considered.