VA Operations and Sales Manager

We are hiring a high-performing Virtual Assistant to join our office operations and sales team for a moving house company that operates 7 days per week.

This is not a basic admin position. We are looking for a confident communicator, strong closer, and problem-solver who takes ownership and delivers results.

Key Responsibilities

Call new leads / book customers into the schedule

Confirm scheduled jobs with customers for the following day

Upsell where appropriate

Keep customers informed with accurate ETAs and job updates

Liaise with the ground/field team to confirm ETAs and job estimates

Collect payments and follow up outstanding balances

Inputting leads into CRM

Handle objections professionally and convert enquiries into bookings

Identify problems early and solve them without supervision

Complaint handling

Sales Training & Onboarding

We provide clear, step-by-step sales training:

Weeks 1–2: Sales theory, scripts, product knowledge, systems training

Weeks 3–4: Shadowing live calls and real customer interactions

Weeks 5–6: Recording calls, performance review, coaching & optimisation

This role is designed to build high-level sales confidence and performance.

Required Skills & Experience

Strong spoken English (clear, professional, confident — no heavy accent)

Proven experience in sales, lead conversion, or booking appointments

Comfortable making and receiving a high volume of calls

Strong objection handling and closing skills

Excellent problem-solving and communication abilities

Highly organised, reliable, and accountable

University education preferred

Ability to think ahead and operate independently

What We’re Looking For

A-players only — hungry, coachable, performance-driven

Someone who enjoys sales and customer interaction

Takes feedback seriously and improves fast

Treats this role as a long-term career opportunity

Application Instructions (Mandatory)

To apply, please submit:

Your resume

A 1–2 minute voice note explaining:

Your previous sales or booking experience

How you handle objections and difficult customers

Why you believe you are an A-player

Applications without a voice note will not be considered.

Why Join Us

Structured sales training and coaching

Long-term role with growth potential

Work with a performance-driven team

Opportunity to increase responsibility and earnings based on results uncapped earning potential

Commission is $10 AUD per job booked. We currently have another VA working 60 hours per week, earning a typical base salary of $700–$800 AUD per week including commission