Tenancy Management Admin – Full Time – Remote

Job Description
We are looking for a highly reliable, detail-oriented, and proactive Tenancy Manager Admin to join our team full time on a remote basis.

We manage a portfolio of residential properties in central London and need someone who is precise, organised, and able to handle important administrative tasks without mistakes. This is NOT a generic VA role. We need someone who can work carefully, follow procedures exactly, and take real ownership of their work.

This role involves handling sensitive tasks such as rent tracking, tenant administration, contract checks, move-in coordination, landlord and tenant communications, and general property management support (problem solving). Accuracy is absolutely essential.

Main Responsibilities

Update and maintain rent ledgers accurately
Track rent payments, arrears, and outstanding balances
Prepare and check tenancy documents, guarantor documents, and contract packs
Ensure all required documents and payments are complete before move-ins
Draft clear and professional emails to tenants, landlords, and contractors
Solve and deal with maintenance issues through our trusted contractors
Follow up on maintenance issues and confirm completion
Keep spreadsheets, records, and internal systems fully accurate and up to date
Report any issue, discrepancy immediately and handle general admin tasks
Follow procedures carefully and double/triple-check all important tasks before completion

Requirements

Previous experience in property management, real estate admin, leasing support, or a similar role (Uk or US preferred but not essential)
Excellent written and spoken English
Very strong attention to detail
Highly organised and able to manage multiple tasks carefully
Able to follow instructions and procedures exactly
Good problem-solving skills and common sense
Comfortable using spreadsheets, email, and online systems
Able to work independently and take ownership of tasks
Honest, reliable, and consistent, and able to work under pressure

Important
This role requires a high level of accuracy. Mistakes in this position can have financial and operational consequences. We are looking for someone who naturally double-checks their work and is able to think outside the box and takes pride in getting things right.

What We Offer
Full-time remote role
Opportunity to grow within the company
Performance-based company bonus
2 weeks Paid holidays after 1 year of continuous work
Long-term opportunity for the right candidate

Working Hours
Applicants must be available to work during UK business hours

Salary
Competitive, depending on experience and suitability.
Performance bonus

Application Process
To apply, please send:

Your CV
A short introduction about your experience in property management or similar work
Examples of the types of admin/property tasks you have handled
Confirmation of your availability for full-time work
Confirmation of whether you currently work for any other clients

Please note that shortlisted candidates will be asked to complete a practical test to assess accuracy, judgment, and attention
to detail.

Please note: to confirm attention to detail, copy and paste this exact sentence at the top of your application: “I understand that accuracy is essential in tenancy management.”