Technical Product Customer Support (SaaS Platform)

Technical Product Customer Support (SaaS Platform)

Job Title: Technical Product Customer Support (SaaS Platform) (Remote | Full-Time)

We’re looking for a technically capable and customer-obsessed Chat Support Specialist to help users navigate our financial platform. In this role, you’ll respond to inquiries via Intercom, resolve issues using our internal tools, and deliver a support experience that’s fast, clear, and rooted in empathy.

If you’re comfortable supporting fintech products, love solving problems behind the scenes, and can communicate clearly and patiently in writing—this role is for you.

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Perks & Benefits:

- ???? Paid in USD (bi-monthly payouts: 15th & 30th)
- ????? Up to 14 days of Paid Time Off annually (starting Day 1)
- ???? Observance of Holidays (based on your location)
- ???? 100% remote – work from anywhere
- ???? Work with an innovative product at the intersection of fintech and automation
- ???? Get hands-on experience with internal tools and customer workflows

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What You’ll Be Doing

Customer Support (Chat Only)

- Respond to customer inquiries via Intercom with clarity, accuracy, and speed
- Troubleshoot technical issues using internal tools (built on Retool)
- Escalate edge cases or bugs to engineering or product teams as needed
- Track customer feedback and flag recurring issues or product gaps

### ????? Internal Tooling & Systems

- Navigate our custom dashboards and tools to verify user data, transactions, and platform activity
- Assist users with issues related to onboarding, KYC, payouts, and integrations
- Maintain accurate documentation of support activity and resolution steps

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### ? Who You Are

- 2–3 years experience in customer support for a fintech, SaaS, or developer tool
- Strong written English and ability to explain complex workflows in simple terms
- Comfortable using support platforms like Intercom, Zendesk, or similar
- Tech-savvy—you pick up internal tools quickly and aren’t afraid to dig into workflows
- Reliable, organized, and capable of managing multiple chats without dropping the ball
- ???? Bonus: Experience with KYC, payout systems, or developer-facing tools

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???? How to Apply

Please submit:

1. ? Your updated resume
2. ? A brief 1-2 minute Loom or video describing your experience with chat-based customer support

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

???? *If you enjoy solving real problems with clarity and care—and want to support a modern fintech platform making global payouts simpler—we’d love to hear from you.*