Technical Product Customer Support

Technical Product Customer Support (AI SaaS Platform)

We are looking for a Technical Product Customer Support professional who can deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound inquiries, troubleshoot issues, support both technical and non-technical users, and contribute to a seamless end-to-end customer experience.

This role is well suited for someone who enjoys problem-solving, communicates clearly, and thrives in a fast-paced, product-driven AI environment.

Why You Will Want to Join

Paid in USD on a bi-monthly schedule (15th and 30th)
Paid Time Off in accordance with company policy
Holiday observance based on your location
Fully remote work setup
Opportunity to work within a forward-thinking AI startup backed by leading investors
Exposure to a platform at the forefront of voice automation and AI workflows

What You Will Work On

Customer Support Across Channels

Manage and respond to inbound support requests via email and internal systems
Provide clear, accurate, and empathetic responses to both technical and non-technical users
Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing scenarios
Escalate complex or critical issues to product and engineering teams
Support real-time inquiries in community channels such as ----------

Documentation and Insights

Identify recurring issues, product gaps, and user challenges and document them clearly
Contribute to help center articles, troubleshooting guides, and internal documentation
Provide structured feedback on customer sentiment and product usability

Internal Collaboration

Partner with engineering, product, and operations teams to resolve issues efficiently
Share insights that improve onboarding, documentation, and user experience
Support the refinement of internal support workflows, systems, and templates

What You Bring

1 to 3 years of experience in customer support, ideally within SaaS or technical environments
Strong written English with a clear, concise, and customer-focused communication style
Ability to manage multiple tickets or conversations while maintaining accuracy
Experience using tools such as Plain, Intercom, Zendesk, or similar platforms
Technical curiosity with the ability to quickly learn APIs, integrations, workflow systems, and MySQL

Nice to Have

Experience supporting developer tools, AI products, or community-driven support environments

How to Apply

Submit your updated resume
Record a short 1 to 2 minute Loom video introducing yourself and outlining your experience supporting SaaS or technical products

Only candidates who submit a Loom video will be considered

This role is ideal for individuals motivated by helping users succeed, solving technical problems, and contributing to a rapidly evolving AI ecosystem.