Technical Customer Success Manager – Webinar as a Service (WaaS)

We are looking for A technically strong, data-driven Customer Success Manager who can set up, run, and continuously improve client webinars — ensuring outstanding performance, smooth execution, great engagement, and measurable results.

Key Responsibilities
1. Client Onboarding and Offboarding
Lead client onboarding meetings to collect required information (topics, speakers, audience profiles, branding, CTAs, etc.).
Configure new client environments, including:
Domain setup (SPF, DKIM, DMARC).
Google Workspace setup and management.
MailerLite configuration and email template integration.
Zoom/WebinarGeek license setup and webinar creation.
Manage client offboarding, including data archiving and access removal.

2. Technical Setup & Execution
Create webinar invitations, registration pages, and automated reminder workflows.
Set up custom domains for invitations and follow-ups (e.g., ---------- , mailer.clientdomain.cloud).
Implement and monitor DNS records and email warm-up processes.
Automate outreach using MailerLite and Google Scripts. for automated monitoring & reporting
Configure and manage Zoom or WebinarGeek webinars, including registration forms, CTAs, and links.
Conduct dry-run rehearsals with clients to test all webinar elements (video, audio, polls, CTAs).
Moderate live webinars: launch polls, manage chat/Q&A, and handle live audience engagement.

3. Performance Monitoring & Optimization

Track and analyze key webinar metrics:
Invitations sent
“Yes” and “Maybe” responses
Registrations
Attendance and retention rates
Poll engagement and CTA conversions
Prepare post-event reports and recommend optimization strategies.
Continuously test and refine email timing, messaging, and CTA design to improve conversion.
Benchmark webinar performance across clients to identify best practices.

4. Campaign Management & CRM Integration

Oversee webinar-related marketing automation workflows.
Conduct ICP definition, Apollo, and ZoomInfo searches to identify target audiences.
Ensure attendee and engagement data are accurately captured in CRM systems (HubSpot, Salesforce, etc.).
Collaborate with marketing teams to improve targeting and outreach efficiency.

5. Client Relationship Management

Serve as the primary point of contact for assigned clients.
Host weekly performance review meetings and manage next-step planning.
Advise clients on improving webinar content, engagement, and delivery strategies.
Ensure timely delivery of all webinar assets (slides, reminders, follow-up materials).

Skills & Experience Required

Technical Expertise

Strong knowledge of webinar platforms (Zoom, WebinarGeek, or equivalent).
Hands-on experience with email automation tools (MailerLite, Mailchimp, Google Workspace).
Working understanding of DNS records (SPF, DKIM, DMARC).
Google scripting or automation experience.
Familiarity with CRM systems (HubSpot, Salesforce).
Competence in data analysis using Excel or Google Sheets (KPI tracking, conversion funnel monitoring).

Operational & Analytical Skills

Proven experience in end-to-end webinar management.
Analytical mindset, able to interpret engagement data and propose improvements.
Understanding of targeting, segmentation, and contact list building.
Exceptional attention to detail and time management; comfortable managing multiple clients.

Soft Skills

Clear and confident communicator (written and verbal).
Proactive, adaptable, and solution-oriented.
Passionate about learning and applying new optimization techniques.
Strong client relationship and stakeholder management abilities.
KPIs & Performance Metrics
Webinar attendance rate vs. registrations.

Email open and click-through rates.
Poll and CTA engagement rates.
Client retention and satisfaction.
Webinar setup time per client.
Funnel conversion improvements over time.

Preferred Qualifications

Bachelor’s degree in Marketing, IT, or Communications.
2–3 years of experience in webinar operations, digital marketing, or customer success.
Background in B2B SaaS, consulting, or marketing agencies preferred.
Fluency in English required; additional European languages are a plus.