Tech Support Level 1-2

DO NOT APPLY UNLESS YOU READ THE ENTIRE JOB POST, HAVE THE REQUIRED EXPERIENCE AND FOLLOWED ALL INSTRUCTIONS.

**Job Title: Level 1-2 Tech Support / Helpdesk Technician**

**Location:** Remote

**Job Type:** Full-time

**Time Zone:** PST or EST

**Overview:**
Our Managed Services Provider (MSP) is currently seeking an enthusiastic and technically skilled Level 1-2 Tech Support / Helpdesk Technician. This role is crucial for providing first and second level support to our clients, ensuring efficient resolution of IT-related issues and maintaining high levels of customer satisfaction.

**Responsibilities:**
- Serve as the first point of contact for customers seeking technical assistance over the phone, via email, or chat.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process, guiding them with clear instructions.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.

**Requirements:**
- Proven experience as a helpdesk technician or other customer support role.
- Tech savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills.
- Proficiency in English.
- Customer-oriented and cool-tempered.

**Salary**
$2000 + Bonuses

**Apply Now:**
To be considered for this position please make sure you have relevant experience based on the outlined responsibilities and requirements. Please submit your resume and a quick 60 second video about you and why you should be considered for this position, otherwise you will not be considered for this position.

Thank you!