Support Services

You must have prior MSP experience, C2 Advanced English.

If you meet the above please continue on to our assessment located here.
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Position Overview

We are seeking a proactive and automation-driven Network Administrator with strong networking experience, scripting skills, and a passion for using AI to optimize workflows. This role is responsible for improving network performance, automating manual processes, implementing new software, and acting as a technical escalation point. You’ll be part of a team that values innovation, efficiency, and proactive client support.

Key Responsibilities

Network Management & On-Site Audits

Visit client locations to audit network setups, implement improvements, and ensure systems meet NB standards
Troubleshoot and resolve complex network-related issues involving firewalls, VLANs, wireless access points, switches, and routers
Perform proactive network maintenance and document findings and resolutions
Automation & AI-Driven Efficiency

Write and maintain scripts (PowerShell, Python, etc.) to automate routine tasks and reduce manual intervention
Identify and deploy automation opportunities across internal and client-facing processes
Leverage AI tools like ChatGPT Business Edition to streamline tasks, improve documentation, and boost technical productivity
Software Implementation & Maintenance

Research, test, and roll out new software to improve internal operations and client environments
Ensure smooth deployment, configuration, and ongoing support of all IT tools and platforms
Escalation Support

Act as a Tier 3 resource for the support team to handle advanced technical and infrastructure issues
Provide mentorship and escalation support to junior technicians
Client Interaction

Communicate clearly with clients during on-site visits and service escalations
Offer strategic network improvement suggestions based on hands-on audits and diagnostics
Requirements

Network certification (CompTIA Network+, Cisco CCNA, or equivalent experience required)
3+ years of experience managing and troubleshooting complex network environments
Strong understanding of firewalls, switches, VLANs, wireless technologies, and network monitoring tools
Proficiency in scripting languages (PowerShell, Python, or similar)
Experience using or interest in AI tools like ChatGPT to enhance productivity
Familiarity with Fortinet, Datto, ThreatLocker, Microsoft 365, Autotask, and IT Glue preferred
Excellent communication skills and the ability to work directly with clients
Must be local to North Jersey or willing to commute daily to Mount Arlington, NJ
Ideal Candidate

You’re passionate about automation and always looking for a better way
You stay curious about tech trends—especially in AI and systems efficiency
You’re proactive, dependable, and confident tackling high-level network problems
You see recurring issues as opportunities—digging into root causes and creating automation so they’re either resolved automatically or prevented from happening again
You thrive in a team culture rooted in service, growth, and integrity