Support Agent and Junior DevOps

About Us

We’re ---------- and Ultra.cc — specialists in application and game server hosting for over 13 years. We provide high-performance, enterprise-grade hosting infrastructure across three continents, backed by responsive, human support. We're expanding fast into the game server space and are known for our rock-solid services and no-BS customer care. Our remote team is tight-knit, proactive, and always pushing for better.

What You’ll Do

As a Support/DevOps Agent, you’ll be the first line of technical support for our global customers. You’ll resolve issues via ---------- and ticketing systems, help maintain and improve hosting environments, and play a key role in keeping our services stable, fast, and friendly.

You’ll be handling tasks such as:

- Responding to support tickets (WHMCS & ---------- )
- Troubleshooting hosting issues across applications and games
- Creating and updating documentation (internal & external)
- Escalating and collaborating with DevOps and SysAdmin teams
- Engaging with our community on ----------
- Recommending process improvements and new ideas

What We’re Looking For

We don’t expect unicorns — just solid tech skills, curiosity, and a customer-first mindset. To succeed, you should have Linux command-line experience and at least two of the following specialties:

Game Server Hosting

- Experience with Pterodactyl
- Familiarity with: Minecraft, Terraria, ARK, CS:GO, Palworld, Satisfactory, Garry’s Mod

Application Hosting

- Comfort supporting: Plex, Jellyfin, Radarr, Sonarr, Deluge/qBittorrent, SABnzbd, NZBGet

Junior DevOps / Scripting

- Skills in: Docker, Bash, Python, Debian/Linux sysadmin tasks

Plus:

- Strong written and verbal English
- Calm under pressure, with a cool head for tough issues
- Tech-savvy, detail-oriented, and eager to learn
- Reliable internet connection and self-discipline to work remotely

Browse our full list of supported apps: ----------

Check out our supported games: ----------

$1,500/month (USD), paid promptly
Learn and grow in areas like DevOps, scripting, and automation
Remote work, flexible hours, zero commute
A collaborative team with a laid-back but focused vibe


Ultra is an equal opportunity employer.

We value diversity and welcome applicants of all backgrounds.