Social Media & Admin Assistant

Do you love chatting with people online, creating beautiful social content, and keeping things organized behind the scenes?
If you're saying “yes” you might be exactly who we're looking for!

We’re a women’s health and beauty brand looking for a friendly, creative, and detail-oriented Social Media & Admin Assistant to join our remote team. You’ll be responsible for engaging with our community, managing customer support, and ensuring smooth and timely order fulfillment.

Social Media Management
- Create and schedule posts across Instagram, TikTok, Facebook, and YouTube
- Reply to comments and DMs across all platforms in a warm, helpful, on-brand voice
- Ensure our social feeds are visually cohesive, engaging, and aligned with brand goals
- Help brainstorm and execute content ideas, especially short-form video and community-driven posts

Customer Service
- Respond to customer inquiries via email, DMs, and support platforms
- Handle returns, product questions, and order issues quickly and professionally
- Track and follow up on open support conversations to ensure customer satisfaction

Fulfillment Management
- Oversee, process and manage daily order fulfillment
- Ensure orders are shipped on time and accurately
- Monitor inventory levels and coordinate restocks or updates as needed

Admin & Backend Tasks
- Keep customer support records and fulfillment logs organized
- Identify and flag common customer issues to improve processes
- Support the team with simple backend admin tasks as needed

You’re a Great Fit If You:
- Are naturally friendly, empathetic, and love helping people
- Have a good eye for design and enjoy creating beautiful, scroll-stopping social media content
- Are detail-oriented and love keeping things organized and efficient
- Are confident managing fulfillment and support independently
- Are familiar with Instagram, TikTok, YouTube, Canva, Google Sheets, and basic email tools
- Can juggle multiple tasks without letting anything slip through the cracks

Nice to Have:
- Experience using Gorgias for customer support
- Familiarity with ShipBob, ShipOffers, or FedEx for order fulfillment
- Understanding of social media content trends, especially on TikTok and YouTube
- Experience with e-commerce operations or logistics platforms
- Background working with consumer products or DTC brands
- Keyword: Tommy

Do NOT Apply If You:
- Don’t have at least 3 years of experience in customer service
- Don’t have at least 2 years of experience with social media marketing and content creation
- Don’t enjoy talking and engaging with customers
- Don’t have experience managing backend logistics
- Need to be micromanaged or wait to be told what to do
- Struggle with deadlines, consistency, or follow-through
- Don’t have an eye for visuals or social media branding

A Bit About Us:
- We’re a fast-growing women’s wellness brand
- We value clear communication, creativity, and ownership
- We work remotely with a team based across the Philippines and similar time zones, no graveyard shifts!
- We care deeply about customer experience and building a real community

How to Apply:
Please fill out this form: ----------

Please note: Incomplete applications or failure to follow instructions will result in automatic disqualification.

We’re excited to meet someone who’s passionate about connecting with customers, creating beautiful content, and keeping things running smoothly behind the scenes. If that sounds like you, we’d love to hear from you!