Short-Term Rental Specialist

Short-Term Rental Specialist

We are seeking a highly experienced and detail-oriented with property management experience to oversee our growing portfolio of short-term rental properties. The ideal candidate will be a proactive problem-solver with a proven track record in guest communication, maintenance issue resolution, claims processing, and online platform management.

Responsibilities:

- Maintenance Management: Proactively identify, troubleshoot, and resolve maintenance issues in a timely and efficient manner. Coordinate with vendors and contractors to ensure timely repairs and replacements.

- Guest Communication: Provide exceptional guest communication before, during, and after their stay. Address guest inquiries and concerns promptly and professionally via phone, email, and messaging platforms.

- Claims Handling: Manage and process guest claims efficiently and fairly, ensuring compliance with company policies and insurance procedures. Document all aspects of the claims process thoroughly.

- With knowledge in Airbnb, Upgrade to see actual info, and VRBO, ensuring accuracy, up-to-date information.

- Review Management: Respond to guest reviews on all booking platforms in a timely and professional manner, addressing concerns and highlighting positive experiences. Use reviews to improve the guest experience and property management strategies.

- Booking Management: Manage bookings across all platforms, ensuring accurate reservation details and smooth check-in/check-out processes.


Qualifications:

- Minimum 2 years of experience in short-term rental property management.

- Proven ability to resolve maintenance issues effectively and efficiently.

- Excellent communication and interpersonal skills, with fluency in English is preferred.

- Proficient in using Airbnb, Upgrade to see actual info, and VRBO.

- Strong organizational and time-management skills.

- Ability to work independently and as part of a team.

- Experience with claims processing is a must.

To Apply:

Please submit your resume at Upgrade to see actual info