Short-Term Rental Operations Manager (United Kingdom)

# Short-Term Rental Virtual Assistant (Guest Communications & Operations)

## ?? IMPORTANT

**We will only consider applicants with proven experience working within the UK Short-Term Rental industry.**

General Virtual Assistant, Customer Service, Hotel, Call Centre, or Property Management experience alone is **not sufficient**. You must have previous experience working with UK short-let properties and understand the day-to-day operations involved.

We are a growing short-term rental management company looking for a reliable, organised, and professional Virtual Assistant to join our team.

We are looking for someone who is not just looking for a job, but someone who genuinely takes pride in their work, is willing to go the extra mile, and wants to be part of a growing business. We value hard workers who think outside the box, take initiative, and are always looking for ways to improve systems, guest experiences, and business performance.

## What You'll Be Doing

* Managing guest communications across Airbnb, ---------- , direct bookings, and other booking platforms.
* Responding promptly to guest enquiries and messages.
* Taking calls from guests and assisting with any issues or questions.
* Coordinating with our team to ensure guests receive an exceptional experience.
* Working with our Channel Manager, Zeevou.
* Managing and monitoring cleaning schedules to ensure all properties are guest-ready.
* Coordinating with cleaners and reporting any issues.
* Tracking property finances, expenses, and operational costs.
* Maintaining financial records and reporting using spreadsheets and company systems.
* Monitoring reservations and ensuring booking information is accurate.
* Producing daily reports using our systems.
* Supporting the Directors with administrative tasks and ad-hoc projects.
* Assisting with operational tasks to ensure properties run smoothly.

## Who You Will Be

* An excellent communicator with strong written and spoken English.
* Experienced in the UK short-term rental industry.
* Highly intelligent and able to think independently.
* Detail-oriented and organised.
* A natural problem solver who remains calm under pressure.
* Professional, polite, caring, and well-mannered.
* Reliable and committed to delivering work to a high standard.
* Competent using Microsoft Excel and Google Sheets.
* Comfortable working with numbers, financial tracking, and reporting.
* Hard-working and willing to take ownership of responsibilities.
* Forward-thinking and proactive rather than waiting to be told what to do.
* Someone who thinks outside the box and can identify opportunities to improve processes and guest satisfaction.
* Comfortable working in a fast-paced environment and adapting as the business grows.

## Experience Required

* Previous experience working with short-term rental properties in the United Kingdom is **essential**.
* Experience communicating with guests through Airbnb, ---------- , or similar platforms.
* Experience managing cleaning schedules and coordinating operational tasks.
* Understanding of UK guest expectations, common guest issues, and short-term rental operations.

### Preferred (But Not Essential)

* Experience using Zeevou.
* Previous customer service experience.
* Experience working evening or night shifts.

**Full training on our systems and processes will be provided. However, you must already have experience working within the UK short-let industry.**

## Requirements

* Must be comfortable working weekends.
* Must have a dedicated home office setup with reliable internet.
* Must have previous experience working with UK short-term rental properties.

## To Apply

Please send the following:

1. Your Resume/CV in PDF format, clearly outlining your UK short-term rental experience.
2. A recent Internet Speed Test result (dated within the last 7 days).
3. No less than TWO professional references, including:

* Full Name
* Relationship to you
* Email Address
* Mobile Number
4. A photo of your home office, showing your computer and any backup equipment clearly visible.
5. A 1-minute introductory video telling us about yourself and your experience in UK short-term rentals.
6. Completed Pre-Interview Questionnaire via the link provided.

### Pre-Interview Questions

1. How many UK short-term rental properties have you managed or supported?
2. Which short-term rental software and platforms have you used? (Airbnb, ---------- , Zeevou, Guesty, Hospitable, Hostaway, etc.)
3. Describe a difficult guest situation you handled and how you resolved it.
4. Tell us about a time you identified a problem before anyone else and what action you took.
5. Have you managed cleaning schedules and cleaner coordination? If yes, please explain your process.
6. Have you been responsible for tracking property expenses, invoices, or financial reporting? Please explain your experience.
7. What improvements would you make to a short-term rental business if you joined our team?

**Incomplete applications will not be considered. Applications sent anywhere other than the email address provided will be automatically rejected.**

Good luck, and we look forward to hearing from you.

Thank you very much for your time.