Short Term Rental Co-Hosting

About Us

We are a luxury short-term rental property management company dedicated to delivering exceptional guest experiences and creating lasting memories. With a focus on service excellence and authentic connections, we manage and operate a diverse portfolio of high-end rental properties across multiple markets. Our core values—Excellence, Owner’s Mindset, Accountability, and Authenticity—are the foundation of our approach. We seek to set industry standards for luxury stays and outstanding customer service.

Job Summary

We are looking for a proactive, organized, and resourceful Virtual Assistant to join our team. The ideal candidate will support the day-to-day operations of our short-term rental properties, focusing on guest communication, administrative tasks, scheduling, and vendor coordination. This role requires a high level of attention to detail, strong communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

• Guest Communication: Handle guest inquiries, bookings, and follow-ups through email, phone, and messaging platforms to ensure a seamless guest experience from pre-arrival to post-checkout.
• Scheduling & Coordination: Coordinate cleaning and maintenance schedules for efficient turnover between guests, ensuring properties meet our standards of excellence.
• Booking Management: Monitor and update property availability, pricing, and reservations on multiple booking platforms.
• Vendor & Contractor Coordination: Liaise with cleaning crews, maintenance teams, and other vendors to resolve issues promptly, escalating any problems as necessary.
• Guest Issue Resolution: Address guest concerns during their stay and manage resolution processes, ensuring a positive guest experience.
• Calendar & Workflow Management: Organize daily tasks, property check-ins/outs, and service appointments to maintain smooth operations.
• Documentation & Reporting: Maintain property records, guest feedback, incident logs, and other administrative documents in our property management system.
• Social Media Support (Optional): Assist with creating and scheduling content for our social media platforms to promote properties and engage with potential guests.