Shopify VA + Head of Customer Success - E-Commerce

- Responsibilities -

1. Customer Support:
- Respond to customer inquiries and special tickets that require manual intervention.
- Handle returns and exchanges efficiently and in alignment with company policies.
- Advice on products, shipping and complaints, payment and promotions
- Coordinating and processing order fulfillment, tracking and complaints
- Ensuring a positive shopping experience at SATIVIA

2. E-commerce Operations:
- Monitor inventory levels and coordinate restocking to avoid shortages
- Ensure orders are processed and shipped on time to meet customer expectations
- Conduct monthly maintenance of the online store, including updating product listings, checking for technical issues, and optimizing user experience.

- About SATIVIA -
- fast-growing e-commerce company selling natural CBD and homegrown products
- The second inhouse D2C brand covering a lot in the home growing market in Germany
- Young & hungry team wanting to make an impact

- This is how you can score points with us...
- Fluid in German in English
- You have already gained experience in e-commerce customer service & as VA
- At best, you are already familiar with Shopify and Google Workspace
- You are resilient and have strong rhetorical skills
- You have no problem working in shifts or sometimes on weekends

Technical Skills: Familiarity with tools like Shopify, or similar platforms.
Basic knowledge of AI chatbots and automation tools is a plus.

If this sounds for you and you’re eager to support our two brands, we’re happy to hear from you!