Shopify Email Customer Support

Looking for an experienced Email Customer Support for our Shopify Fashion dropshipping brand ASAP!

Responsibilities:

- Respond to customer emails on Reamaze (mostly in English)
- Provide prompt and accurate solutions to customer issues according to our policy and funnel
- Log tickets on Google sheet & communicate with supplier

You must be:

- Experienced in CS for Shopify Fashion Dropshipping stores is a must!
- Experienced in using Reamaze is preferred (or Zendesk/Freshdesk/Gorgias)
- Super kind and fluent in English
- Problem-solving & Customer-oriented
- Able to work up to 8 hours/day during Hong Kong day time(GMT+8), including weekends

Potential to evolve into a longer-term contract and grow within the company. If you believe you have what it takes, APPLY NOW!

** Use subject line only: "CS" AND state the background colour of our profile logo image
** Provide your CV & Skype contact in message
** Answer these questions in message:

1. How many years of CS experience do you have specifically for Shopify fashion dropshipping stores?
2. Do you have experience replying emails in different languages? which languages?
3. What CRM email tools do you have experience using? (e.g. Reamaze, Zendesk etc.?)
4. Do you have experience in Slack and Google sheet?
5. What's your availability in Hong Kong time (GMT+8) including weekend?
6. Any other Shopify VA tasks you have experience in? (e.g. dispute management, order fulfilment, CS, listing, creatives..)