Shopify E-commerce Assistant – Customer & Store Operations (Full Time, Remote)

About Us:
We are a fast-growing multi-brand e-commerce group running several Shopify stores and selling across Amazon, Noon, and other marketplaces. Our brands cover home & lifestyle, bathroom products, aquarium & aquaculture tanks, and more.

We have an established remote team, clear systems, and a steady flow of customers every day. We are now looking for a Shopify E-commerce Assistant who is experienced, reliable, and ready to start contributing from day one.

This is not an entry-level or training role. We need someone who already understands Shopify, customer communication, and basic e-commerce operations.
________________________________________
Role Overview
This is a full-time position focused on Shopify store operations and customer communication.
You will be handling:
• Emails & forms
• Customer chats & follow-ups
• Quote preparation
• Email campaigns
• Social media posts
• Blog posts
• Product page creation & editing

You will be working closely with management and other tea ---------- mbers to make sure customers are happy, informed, and getting fast, professional responses.
________________________________________
Key Responsibilities
You must already know how to do most or all of the following:

Customer Communication & Support
• Reply to customer emails and contact forms in a friendly, clear, and professional way
• Follow up with customers about orders, questions, issues, and quotes
• Handle live chat or helpdesk messages (depending on tools we use)
• Prepare and send quotes to customers, and follow up where needed


Email Marketing & Campaigns
• Create simple email campaigns for promotions, product updates, and newsletters (Klaviyo / Mailchimp or similar platforms)
• Use existing templates and brand guidelines to set up and send campaigns
• Coordinate with the team on schedules and content ideas

Shopify Store Management
• Create new product pages in Shopify with correct titles, descriptions, images, pricing, variants, and basic SEO fields
• Edit and update existing product pages (copy, images, layout sections, FAQs, etc.)
• Check for obvious page issues (typos, broken images, missing info) and fix them

Content & Social Media
• Prepare and schedule social media posts (captions + images/videos provided or created with simple tools like Canva)
• Draft blog posts around our products, use cases, and customer education (using AI tools to speed up, then polishing and formatting)
• Make sure content is aligned with brand voice and is easy for customers to understand

General Admin & Coordination
• Keep communication organized (Gmail, helpdesk, comments, internal notes)
• Coordinate with other tea ---------- mbers (design, marketplace, purchasing) when tasks overlap
• Use ChatGPT / AI tools to speed up writing, drafts, and basic research – but always review and edit before sending or publishing
________________________________________
Skills & Tools You Should Already Be Comfortable With.

• Shopify Admin:
o Creating and editing products
o Basic page editing (sections, text blocks, images)
o Managing customer orders (viewing status, notes, refunds support, etc.)

• Email & Communication:
o Gmail or similar
o Helpdesk / chat tools (e.g. Zendesk, Gorgias, Tidio, or similar platforms is a plus)
• Email Marketing Platforms (any of these or similar):
o Klaviyo, Mailchimp, Omnisend, etc.
• Content & Design Basics:
o Canva (or similar) for basic graphics and social posts
o Comfortable writing clean, simple English for customers

• AI Tools:
o ChatGPT and other AI tools for drafting emails, product descriptions, blog outlines, and social captions (and then refining them yourself)
________________________________________
Requirements
• Proven experience working with Shopify for at least 1–2 years
• Experience in e-commerce customer service (email + chat)
• Experience creating and editing product pages in Shopify
• Experience setting up email campaigns (even basic level)
• Strong written English – clear, polite, and easy to understand
• Highly organized and detail-oriented
• Able to work independently, follow SOPs, and also take initiative
• No hand-holding – you should be able to start working and delivering results from the first week
• Reliable computer and stable internet connection
• Available for full-time (40 hours/week), ideally overlapping with UAE / Dubai time zone
________________________________________

What We Offer
• Long-term, stable position with an established e-commerce group
• Opportunity to work across multiple brands and niches
• Clear responsibilities and respectful management
• Room to grow into a more senior role (operations, marketing, or customer success)
• Competitive salary based on skills and experience
________________________________________

How to Apply (Please note, application without proof of work will not be considered)
Please apply with:
1. Subject line: Shopify Ecom Assistant – Your Name
2. A short introduction about you and your Shopify/e-commerce experience
3. Examples of tasks you have done before:
o Shopify product page creation or edits
o Customer email/chat handling
o Email campaigns you helped set up or send
o Social media posts or blog content you created
4. A short description of the tools you’ve used (Shopify, email marketing platforms, chat/helpdesk, Canva, AI tools, etc.)
5. Your expected monthly salary (USD)
6. Your working hours and time zone
Only experienced candidates who can demonstrate real Shopify and customer support experience will be considered.
We’re excited to welcome the right Shopify E-commerce Assistant to our team.