Setter Quality Assurance Manager (Outbound Sales Performance Coach)

We are hiring a long-term Quality Assurance Manager to support a fast-growing outbound appointment-setting team.

This role is focused on protecting our proven sales process, improving agent performance, and ensuring consistent script execution across the team.

This is NOT an admin or basic VA role.

We are looking for someone experienced in outbound call center environments who understands performance metrics and coaching.

PRIMARY RESPONSIBILITIES:

Listen to live and recorded outbound calls daily

Score calls using a structured QA framework

Track:

Script adherence

Call flow

Objection handling

Tone, pacing, and confidence

Appointment quality

Identify performance gaps and recurring issues

Provide clear, actionable feedback to agents

Support performance improvement coaching

Report trends and recommendations to leadership

DAILY TASKS:

Review assigned number of calls per agent

Log QA scores into tracking system

Send short written or voice feedback

Identify process drift and coaching opportunities

WEEKLY TASKS:

Rank agents based on QA performance

Identify training needs across the team

Support short correction or coaching sessions

Recommend improvements to scripts and process

REQUIREMENTS:

3+ years call center QA or team leader experience

Outbound sales or appointment-setting experience REQUIRED

Strong English communication skills

Experience coaching agents preferred

Familiar with CRM tools and remote team environments

Must be comfortable working in a performance-driven environment

COMPENSATION:

$5/hour base pay

Weekly performance bonus tied to team results and show rate

Long-term growth opportunity

IMPORTANT:

This role focuses on performance improvement and protecting our sales framework — not just monitoring calls.