Senior ServiceNow Administrator (Multi-Tenant Environment | US Time Overlap Required)

About the Role

We are looking for a Senior ServiceNow Administrator to lead day-to-day administration, configuration, and optimization of our multi-tenant ServiceNow platform supporting multiple client environments.

This is a senior-level, hands-on technical role. You will be the escalation point for complex issues, mentor junior admins, and help drive platform improvements across ITSM processes.

If you enjoy owning systems, improving workflows, and working in a managed services-style environment, this role is for you.

What You’ll Be Doing
Platform Administration and Maintenance

Manage users, roles, groups, and access controls

Monitor system health, logs, and performance

Perform upgrades, patches, and routine maintenance

Manage update sets and migrations between development, test, and production

Configuration and Customization

Configure ITSM modules: I ---------- , Problem, Change, Request, Knowledge

Build and maintain catalog items, workflows, notifications, UI policies, business rules, and client scripts

Customize forms, lists, dashboards, and reports

Maintain Service Portal and Employee Center configurations

ITSM Process Support

Support onboarding and offboarding automation

Configure CAB workbench and change management processes

Troubleshoot workflow failures and approval routing issues

Maintain CMDB health and support Discovery where applicable

User Support and Training

Provide Tier 2/3 support for ServiceNow-related issues

Create and maintain knowledge articles and documentation

Train end users and junior admins on best practices

Participate in on-call rotation as needed

Required Qualifications

5+ years of hands-on ServiceNow administration experience

ServiceNow Certified System Administrator (CSA) required

ServiceNow CIS – ITSM required

Deep knowledge of ITSM processes (I ---------- , Problem, Change, Request)

Advanced experience with business rules, client scripts, UI policies, and ACLs

Strong proficiency in JavaScript, HTML, CSS, and XML

Extensive experience with Service Catalog and workflow configuration

Strong understanding of databases, data management, and reporting

ITIL Foundation certification required (higher level preferred)

Proven ability to mentor junior tea ---------- mbers

Strong written and verbal English communication skills

Ability to work with US Eastern Time zone overlap

Preferred Qualifications

Additional ServiceNow certifications (CIS-CSM, CIS-HRSD, CIS-SecOps)

ServiceNow Certified Application Developer (CAD)

Experience with multi-tenant or domain-separated environments

MSP or managed services experience

Experience with ServiceNow integrations (REST, SOAP, Integration Hub)

Knowledge of Performance Analytics and dashboards

Experience with Flow Designer and Process Automation Designer

Experience leading platform upgrades and major releases

Bachelor’s degree in Computer Science, Information Technology, or related field

What We Offer

Long-term, stable full-time role

Work with senior engineers and enterprise clients

Opportunities to lead and mentor

Process-driven environment with real technical ownership

Competitive pay based on senior-level expertise

How to Apply

You MUST include:

Your resume

A brief summary of your ServiceNow experience

Certifications you currently hold

Your expected monthly salary

Your availability and time zone