Senior SaaS Engineer (Replit + Production Support)

We're looking for a highly resourceful Contract SaaS Engineer to support a growing SaaS platform built in Replit.

This is not primarily a feature building role. We're looking for someone who is comfortable troubleshooting, investigating, and resolving real world production issues while also helping improve platform stability, scalability, and reliability as we grow.

Responsibilities

• Troubleshoot login, authentication, membership, and account access issues
• Investigate deployment, routing, domain, DNS, SSL, and infrastructure-related problems
• Monitor and resolve platform stability concerns
• Debug frontend and backend issues in production environments
• Support rapid-response bug fixes and i ---------- resolution
• Investigate API, database, and user access issues
• Audit existing systems and identify opportunities for improved stability and scale
• Work within an existing codebase and collaborate with our current development resources
• Document findings and communicate technical issues clearly

Ideal Experience

• SaaS platform support and development
• Production troubleshooting and i ---------- response
• Authentication and user access systems
• Domain, DNS, SSL, and deployment management
• API integrations and debugging
• Database troubleshooting
• React / Next.js experience preferred
• Replit experience strongly preferred
• Experience working inside startup environments
• Experience supporting platforms during launches and growth periods

What We're Looking For

• Calm under pressure
• Strong problem solving skills
• Excellent communicator
• Able to investigate issues independently
• Comfortable working inside an existing codebase built by another developer
• Comfortable working in a fast-moving startup environment
• Able to quickly diagnose root causes rather than applying temporary fixes
• Able to recommend improvements that increase platform reliability and scalability

Availability

We're primarily seeking on-call coverage during approximately 12 PM–8 PM Central Time. This is not necessarily active work for the entire window, but availability to respond when platform issues arise.

Expected Hours

Typically 10–20 hours per week depending on platform activity, launches, and support needs.

To Apply

Please send:
• Relevant SaaS/platform experience
• Technologies and platforms you've supported
• Availability
• Hourly rate and/or retainer structure
• Examples of production issues you've helped resolve
• Experience working with Replit (if applicable)

Bonus Points

• Experience supporting applications built in Replit
• Experience supporting SaaS launches and rapid growth periods
• Experience troubleshooting login, membership, authentication, or account-access issues in production environments
• Experience helping audit and stabilize existing SaaS platforms

Screening Question:

Tell us about a production issue involving login, authentication, account access, deployment, or platform downtime that you diagnosed and resolved. What was the root cause and how did you fix it?