Senior Operations & Systems Manager

# Operations & Systems Manager (Remote)

## Company Introduction

Buckeye Illumination is a fast-growing outdoor lighting company based in Ohio, specializing in premium Christmas lighting, permanent architectural lighting, and exterior lighting solutions for residential and commercial properties.

We're building more than a lighting company—we're building scalable systems and a world-class customer experience. As we continue to grow, we're looking for someone who enjoys creating order, improving processes, solving problems, and helping build the foundation of a business.

This isn't a traditional Virtual Assistant role. You'll work directly with the owner to document systems, implement AI and automation, improve operations, and help build a company designed to scale.

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## Key Duties & Responsibilities

* Build and maintain the company's Operations Manual.
* Create high-level process documentation for every department.
* Write detailed Standard Operating Procedures (SOPs).
* Develop employee training manuals and onboarding materials.
* Build and maintain an organized company knowledge base.
* Improve existing workflows and recommend new systems.
* Assist with recruiting, onboarding, and training future tea ---------- mbers.
* Organize projects and ensure deadlines are met.
* Research software, vendors, and operational improvements.
* Implement AI tools and business automation where appropriate.
* Manage CRM workflows and customer communication processes.
* Track company KPIs and create management reports.
* Coordinate projects with internal and external tea ---------- mbers.
* Take ownership of assigned projects from start to finish.

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## Required Qualifications

### Required

* 3+ years of Operations, Project Management, Executive Assistant, or Business Administration experience.
* Excellent written and spoken English.
* Strong organizational and time management skills.
* Exceptional attention to detail.
* Excellent problem-solving and critical-thinking ability.
* Ability to manage multiple projects simultaneously.
* Experience creating SOPs and documenting business processes.
* Comfortable learning new software quickly.
* Reliable high-speed internet connection.
* Professional home office environment.

### Preferred Software Experience

* **GoHighLevel (HighLevel)** – CRM, pipelines, workflows, automations, AI integrations, calendars, forms, and customer communication.
* **ClickUp** (preferred), Asana, or ---------- .
* **Slack** for team communication.
* **Google Workspace** (Docs, Sheets, Drive, Gmail, Calendar).
* **Microsoft Office**.
* **ChatGPT** and other AI productivity tools.
* **Zapier**, **Make**, or **n8n** automation platforms.

### Bonus Qualifications

* Experience managing remote teams.
* Experience implementing operational systems.
* Experience with AI workflow development.
* Process improvement or Lean operations experience.
* Experience working with U.S.-based service businesses.

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## Additional Information

We're looking for someone who wants to grow with our company long-term. This role has the opportunity to become a leadership position as we continue to expand.

We're not looking for someone who simply completes tasks—we're looking for someone who enjoys building systems, solving problems, improving efficiency, and taking ownership.

Our ideal candidate is proactive, organized, resourceful, and excited about using technology and AI to build a world-class operation.

Hours are 9am-5pm EST hours will be a set 40hrs Mon-Fri. with additional hours as needed during peak season.
Pay period is Biweekly rate will be based on final role and experience ranging from $1,200 to +$2,000 with performance bonuses.

**To confirm you've read this posting, begin your application with the phrase "Built to Scale."**

When applying, please include:

* Your resume.
* A brief introduction explaining why you're interested in this role.
* Examples of SOPs, process documentation, operations manuals, or workflow improvements you've created (if available).
* A short Loom video (2–5 minutes) introducing yourself and explaining why you'd be a great fit.
* Your experience with GoHighLevel, ClickUp, Slack, AI tools, and business automation.
* Your expected hourly rate and your weekly availability.