Senior Intake & Client Success Specialist (Remote)

We are a US-based boutique staffing firm seeking a Senior Intake & Client Success Specialist to serve as the critical bridge between our US clients and our recruitment engine. You aren't just taking notes; you are a "Discovery Architect" who translates vague client needs into crystal-clear hiring roadmaps.

You will own the "First Impression" and the "Final Preparation." You are responsible for ensuring that when a client says they need help, our team knows exactly who to find, and when a candidate meets a client, they are positioned for a 100% success rate.

Your Core Responsibilities:

The Client 360 Discovery: Conduct deep-dive intake calls with US business owners. You will extract "True Needs," KPIs, and cultural nuances that aren't found on a standard resume.

Strategic JD Design: Translate intake notes into high-performing, persuasive Job Descriptions using our proprietary "New York" standards.

Candidate "Pre-Game" Prep: Meet with every shortlisted candidate 15-30 minutes before their client interview. You will audit their environment, refine their pitch, and ensure they are ready to "win" the role.

Interview Shadowing & Feedback: Sit in on client interviews (audio/video off) to monitor quality. You will collect immediate feedback from the client to refine our search or close the hire.

Client Onboarding Logistics: Manage the handoff from "Hired" to "Starting," ensuring the client feels supported and the VA has a clear Day 1 roadmap.

Requirements:

5+ Years in Client Success or Account Management: Specifically in a US-facing service or staffing environment.

Exceptional Discovery Skills: You know how to ask the "second and third" question to get to the root of a client's problem.

High-Level Writing: Ability to write sophisticated, professional resumes and job descriptions.

Technical Stack: Expert in Zoom/Google Meet, Airtable, and Google Workspace.

Shift: US Business Hours (EST). Full-time, 40 hours per week.

Compensation & Benefits:

Base: $900 – $1,100 USD / month (based on experience).

Incentive: $50 bonus for every successful placement that passes the 30-day mark.

15/30 Payment Schedule via Wise.

Growth: Direct path to Operations Manager as the team scales.

HOW TO APPLY:
Please reply with the subject line: [Intake Specialist Application - (Your Name)] and include:

A link to your LinkedIn Profile.

Resume.

A brief Loom video (60 seconds) introducing yourself—I want to see your "Client-Facing" energy.

A sample of a "Discovery Summary" or Client Brief you have created in the past.