Senior IT Support Engineer

Overall Responsibilities:
We are looking for a 2/3 line IT support engineer.

This engineer will be assisting the Helpdesk Team and Proactive Team by:
• Resolving reactive support tickets & Actioning change requests.
• Carrying out some proactive checks, such as firewall firmware up to date, etc
• Resolving proactive tickets, such as applying firmware update, scheduled server restarts, etc.
• Contacting the On Call engineer of any Priority 1 Alerts.

Some reactive tickets or proactive ticket which may need some action by this engineer and then assigned back to the primary engineer.

Experience Required:
• Minimum of 3 years of experience in network / IT systems and troubleshooting steps.
• Microsoft Windows Server (current and supported versions)
• Network (TCP/ DCHP/ DNS / VPN / Routers / Switches)
• Microsoft 365
• Backup technology
• Hyper V (current and supported versions)
• Desirable: Working with cloud technologies.
• Desirable: Cyber Security knowledge/experience
• Desirable: Microsoft Azure
• Desirable: Worked with MSP tools.

Core Responsibilities:
• Documentation of all worked carried out into the ticket system – If it’s not documented, it did not happen!
• Participate in scheduled huddles and meetings.
• Enter accurate time entries and to submit Time Sheets end of each week.
• liaise with 3rd party suppliers on user’s behalf.
• Weekly update of the individual’s KPI performance.
• Effective Internal and User Communications
• Quality of Service – consistent with and beyond client expectations
• Flexible working hours
• Occasionally taking part in project work.

Our list of Benefits:
• Working for growing company.
• Ziptech likes to embrace leading edge technologies.
• Training / Incentivise on Training
• Very good number of holidays allowance
• A day off on your birthday.
• Social events organised and funded by the company throughout the year.
• Work from home.
• Working with team of experts.