Senior IT Support Engineer

Uy, kumusta?

We're a mid-sized MSP (Managed IT Services Provider) in Miami, Florida (USA) that's expanding and we’re looking for additional full-time tea ---------- mbers. We’re hiring two more Senior Support Engineers to help us manage deployment projects as well as our clients’ support escalations. The majority of our clients are on Win11 or AVD, and we manage their Windows Servers, wired/wireless networks and Microsoft365/Entra. This isn't just solving desktop issues - you’ll be migrating environments, automating processes, and making sure the infrastructure keeps on purring.

We are a fast-paced, fun group of smart guys & gals who are passionate about tech, constantly learning & trying out new things. We love to help our clients' businesses run smoother with technology - they are appreciative of our help and see us as important partners in their success.

If you're looking for a role with great compensation and room for real growth, instead of the same thing year-after-year, keep reading...

THIS IS FOR A LONG-TERM, FULL-TIME, 40+ HOURS PER WEEK REMOTE POSITION, ON A USA (Miami, Florida) ***DAYTIME EST SCHEDULE*** (approx 9am-6pm). SALARY IS BETWEEN 95, ---------- ,000 PHP/MO DEPENDING ON EXPERIENCE, PLUS FULL BENEFITS INCLUDING HEALTH INS, PAG-IBIG, PTO AND 13th MONTH.

## Key skills you should have to really do great with us ##
• REQUIRED: At least 7yrs actual support experience, since this is a senior-level technical position
• Knows the Windows desktop side very well - removing malware, resolving apps & file issues etc. (Adobe, Quickbooks etc)
• Good familiarity with Microsoft 365 administration - users, roles, policies, mailboxes, etc.
• Comfortable with Windows Server administration (Hardware issues, Active Directory, GPOs, etc.)
• Basic network troubleshooting experience (wifi, branch office LAN, etc.)
• Enjoys HELPING others - at the end of the day, this is really why we do this!
• Excellent written & spoken English is *required*, but if you also know Spanish that is a plus
• Reliable primary internet with a reliable backup connection or reliable hotspot


## What "Winning" looks like in this role ##
• Getting to the bottom of things: Escalated tickets close for good with the documentation clean and clear
• Team Cooperation: helping each other out with tough problems you've solved and well-earned experience makes everyone win
• Automation magic: You put RMM tools and PowerShell to work to cut down on the noise and doing the same thing over and over
• Not too serious vibe: we're saving the world underneath the world that keeps the world going. We can make it look easy.


If you feel this is the right fit, please send an email to ---------- with the EXACT subject of "Applying for remote tech position". Do NOT apply thru Onlinejobs, and DO NOT send a resume yet, that will come later. You will be sent back further instructions for completing our hiring process.