Senior Customer/Program Success Manager

Role overview:

We’re hiring an experienced CSM to manage our clients’ progress and success end-to-end inside our signature high-touch career coaching program - The Fearless Hire (TFH). You’ll onboard clients, track milestones weekly, help with execution of program material, drive engagement, and follow up when clients stall. You’ll also lead bi-weekly 1:1 accountability calls with clients to review progress, remove blockers, and lock in next steps. This role is equal parts relationship + execution: keeping clients moving, supported, and on track to outcomes.


About the company + program:

Pinkcareers is the leading career coaching company for women in the US, helping ambitious women—especially those in male-dominated industries—stop underselling themselves and move into high-impact, high-paying leadership roles through confident positioning and fearless self-advocacy. TFH supports clients in landing high-impact, fulfilling $200k–$500k roles and growing on their own terms.


Minimum requirements:

- 5+ years in Customer Success / Program Success / Account Management (services, coaching, or education preferred)
- Experience with career coaching is highly preferred
- Confident leading client calls + strong written and spoken English
- Highly organized: follow-ups, tracking, deadlines, and clean notes
- Comfortable with tools like Airtable/Notion/Sheets/Slack/Zoom
- Available 8:00am–4:00pm Central Time (consistent overlap required)


Perks:
- Fully remote + flexible (as long as you cover the core hours)
- High ownership role with room to grow into senior CS/ops leadership
- Direct exposure to a fast-growing coaching business (you’ll learn a lot, quickly)
- Performance bonus tied to retention, engagement, and client success metrics


Interview process:

1. Submit a short Loom (2–3 mins): what’s your past CSM experience and why you’re a great fit for this role (complete by 28 April, 5pm CST)
2. Submit here: ----------


Select candidates will be called for the next round

1. Short case study (1 hour): client progress plan + re-engagement outreach
2. Interview: roleplay + values/fit